Quality Aftersales Representative

Eindhoven, reference 2023-00579

Job description

Are you a real technical problem solver and do you have a hands-on mentality? Then read along:
For this role we are looking for a Quality and Aftersales Engineer who will be working on the technical claims. You will be responsible for:
-Working closely with the quality and sales team to solve customer problems in an effective way and improve the product quality
-Being the first point of contact for Customer Claims
-Improving and managing the Technical Claim Process in Europe
-Collaborating with product management to work on technical issues and new product development
-Being responsible for operational management and the maintenance for spare parts
-Investigating the technical claims and assess them. Note this can include customer onsite visits
-Reporting and documenting technical complaints
-Monitoring of the failure rates for products in the market and act upon that
-Providing financial overviews to management

Requirements

What do we expect from you?
-3 Years of experience in quality or after sales preferably in an international setting
-A degree in electrical/engineering/technical education
-Full time availability
-Fluent in English. Dutch or German are a plus!
-Technical expertise in electrical equipment
-Knowledge in lightning products is a plus

Working conditions

A full time job in a international company where you can make the difference.
Salary according to experience, and a fun and great office in Eindhoven.

Work location

Eindhoven

Company description

Our client is a leading lighting manufacturer, operating worldwide. The organization has significantly expanded its product line to include a vast array of products and services—ranging from electrical appliances to large-scale commercial lighting solutions. This success has propelled to be the largest home lighting company in the Asian market and still increases business every year.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Anique van Gorp, Undutchables Eindhoven
anique.vangorp@undutchables.nl
+31(0)6-28513257