Inside Sales/ Back Office Manager | Undutchables
Undutch & Able

Inside Sales/ Back Office Manager

amsterdam, reference 2022-01676

Job description

In this role, you will lead both the Inside sales team (4 FTE) and the Tech support team (3 FTE). Based in the office in Amsterdam on a daily basis, you will report to the Sales & Marketing Director and work hand in hand with the Subsidiary Coordinator based at HQ in France.
Inside sales executives are working alongside five Area sales managers (“ASM”) covering Benelux (which is therefore split in five geographical areas). Each Inside sales executive is dedicated to 1-2 ASM.
Your main responsibilities for the Inside sales team:
· be responsible for KPIs and visit reports quality, which implies:
· ensuring your team’s KPIs and activity are well registered in our CRM and tracking tools
· analyzing these KPIs and activity daily to detect potential coaching needs among your team
· sampling random visit reports and actual cases in our CRM to check quality
· put in place regular, dedicated coaching sessions to help your team become more efficient and achieve
· targets, which may imply supporting your team in their relationship with ASMs
· proactively spot any room for improvement in terms of overall sales team efficiency (processes, tools…)
· share all info daily with both your Sales & Marketing Director and Subsidiary Coordinator, with whom you will organize monthly business reviews per area and quarterly sales meetings
· liaise with other departments inside the organization (from admin to HR) to support your team
· dispatch inbound online requests and follow-ups after trade shows

The Tech support team is on the front line, solving cases for staff, clients and partners while undertaking multiple trainings both internally and externally.
Your main responsibilities for the Tech Support team:
· ensure good KPI registering and analyses these numbers to detect potential needs among technicians
· attend weekly calls (alongside you technicians) driven by our export tech coordinator in France
· support and challenge your team regarding trainings (internal + external)
· maximize cohesion between technicians, inside sales and ASMs and ensure personal growth and wellbeing of your team by leading individual, in-person weekly points


The right candidate for this role:
· Leader at heart (serve others) with management experience incl. group/individual coaching
· Extreme level of rigor and attention to detail, proficiency on Excel
· Ability to create and implement processes, strong organizational skills
· Demonstrated ability to solve problems and to work under pressure
· Cold calling experience as we believe in leading by example
· Fluent in Dutch (C1/C2) and English, French is a big asset
· No need for tech expertise as this is covered by our tech coordinator at HQ

Working conditions

We offer a competitive salary depending on experience. This concerns a full-time role for 40 hours a week.

Salary from: €4000,-
Salary to: €4580,-

Work location


Company description

This company is revolutionizing access control with their different brands. They design and manufacture all their ranges in France, where their HQ is located. A total of over 300 people are working for them from France, the Benelux, Germany and UK and the sell their products in 12 countries.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Sie Wai Tsang, Undutchables Amsterdam
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Want to apply?

Recruiter contact

Sie Wai Tsang
Undutchables Amsterdam
T: +31(0)6-34154083


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