Call Centre Team Leader (temporary position)

Eindhoven, reference 2024-01165

Job description

We are seeking an experienced and motivated Temporary Team Leader to oversee our client's Pooling Service Department. The successful candidate will be responsible for managing a team of 17 Return System Specialists, ensuring smooth operations, optimal performance, and exceptional service delivery. Key Responsibilities:
  • Team Management: Lead, mentor, and supervise a team of 17 Return System Specialists, fostering a positive and productive work environment.
  • Operational Oversight: Coordinate daily operations of the pooling service, ensuring efficient processing of pallet returns and distributions.
  • Performance Monitoring: Track team performance, set clear goals, and provide regular feedback to ensure high levels of productivity and service quality.
  • Problem Solving: Address and resolve any issues related to pallet returns, discrepancies, and customer inquiries promptly and effectively.
  • Process Improvement: Identify areas for process optimization and implement improvements to enhance operational efficiency and customer satisfaction.
  • Reporting: Generate and analyze reports on key performance indicators, providing insights and recommendations to senior management.
  • Training and Development: Develop and deliver training programs to ensure team members are equipped with the necessary skills and knowledge.
  • Compliance: Ensure all operations comply with company policies, safety standards, and regulatory requirements.


  • Suitable work experience in a similar (team leader) role is a must
  • Stands firm in his/her shoes;
  • Has experience in leading international teams;
  • Has people management skills;
  • Dutch language is a plus;
  • 32-40 hours per week availability
  • Location in the Eindhoven area
  • Good problem-solving skills
  • Excellent communication skills
  • A true team player
  • You have a HBO/Bachelor or Master degree
Please note that this is a temporary position for approximately 3 to 5 months.

Working conditions

This company is very dynamic that is always open to change. It is an environment where a pro-active approach is appreciated. We offer a competitive salary and good secondary benefits.
Salary from: €3500,-
Salary to: €4500,-

Work location


Company description

The company is an integrated full-service pooler and producer of pallets and boxes.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Anique van Gorp, Eindhoven
[email protected]
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Recruiter contact

Anique van Gorp
E: [email protected]
T: +31(0)6-28513257


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