Client Service Agent - Bilingual French & Dutch | Undutchables
Undutch & Able

Client Service Agent - Bilingual French & Dutch

Amsterdam, reference 2022-01302

Job description

For our client, we are looking for an enthusiastic, curious, and service-minded colleague to join the Client Service team. Are you eager to deliver high-quality customer service? And are you highly motivated to deliver state-of-the-art support to all our clients? Would you like to work for an electronic service provider at a dynamic and successful company and truly make a difference? Then we have a challenging position available for you!

As a Client Service Agent French and Dutch speaking you are the first point of contact for the merchants. You will provide an excellent customer experience by helping and advising our merchants on the use of the products and services; to ensure they can accept payments and can focus on their business. This growing team currently consists of 14 Client Service Agents, reporting to the Manager of Client Services. The team works closely with each other to ensure alignment, support, and improvement. The company offers a dynamic, professional, informal environment with short lines of communication.

Getting the right things done
  • Deliver an excellent customer experience to our merchants by providing support through a range of channels, including email and telephone
  • Provide the merchants appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Ensure accurate registration of all interactions with clients in CRM (Salesforce)
  • Contribute to the optimization of our customer services processes and help colleagues in order to improve efficiency, quality and customer satisfaction
  • Gaining, demonstrating and having an all-round knowledge of the products and services

Requirements

  • Ability to serve clients (call and/or non-call) in 1 or 2 non-technical skills (merchant support, financial inquiries, monitoring)
  • Bachelor’s degree
  • At least two years’ work experience within customer services, call center or related role
  • A committed problem solver with a positive, proactive and hands-on mentality
  • Customer-focused and quality-driven
  • Able to prioritize workload and manage time effectively
  • An easy learner who welcomes changes which is important since we strive to be more efficient and come up with new and better ways to solve problems
  • Business fluent in French, Dutch and English

Working conditions

  • Full-time position, working part-time 36 hours is also an option
  • A fast-growing company with a strong footprint in the Netherlands and Belgium
  • A great work environment with a very active staff association which connects colleagues outside of work. Drinks, trips and fun events
  • International colleagues and clients
  • A hybrid work model, blending in-office and working from home
  • Educational and personal development opportunities
  • Flexibility in working hours


Salary from: €2400,-
Salary to: €3100,-

Work location

Amsterdam

Company description

Our client is an electronic payment provider within the online/ e-commerce branch in Amsterdam.

Recruiter contact

Heleen Hermans, Undutchables Amsterdam
heleen.hermans@undutchables.nl
+31(0)6 34154087
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Want to apply?

Recruiter contact

Heleen Hermans
Undutchables Amsterdam
E: heleen.hermans@undutchables.nl
T: +31(0)6 34154087

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