Client Service Agent | Dutch & English | Undutchables
Undutch & Able

Client Service Agent | Dutch & English

Amsterdam, reference 2020-01253

Job description

As a Client Service Agent you are the first point of contact and you provide customer service excellence to the clients. You will be responsible to handle all inbound calls and emails according to the Service Level Agreements (SLA).

Requirements

What you will be doing:

  • Provide high quality service to all clients
  • Handle all 1st line incoming telephone calls and emails
  • When support of other colleagues is required, ensure to provide them with all necessary information in order to resolve client’s issue as good and as soon as possible
  • Ensure accurate registration of all client requests
  • Handle all service related questions posed by other departments
  • Ensure your knowledge of products, services and systems is up-to date.


Working conditions

What you get:
  • Fast growing and financially healthy company
  • Informal, professional environment
  • International colleagues/ customers/ partners
  • Educational and personal development opportunities
  • Flexibility in working hours
  • Excellent package of employment terms; including competitive salary, 13th month, incentive and pension plan



Salary from: €2300,-
Salary to: €3000,-

Company description

Our client is an electronic payment provider within the online/ e-commerce branch in Amsterdam.

Good to know

We would like you to have:

  • Bachelor degree;
  • Minimum of 2 years work experience in a customer service department or call center (preferable B2B)
  • Customer-focused and quality-driven
  • Excellent communication skills; able to communicate complex information in a simple, clear way
  • Self-motivated individual with drive, enthusiasm and commitment to resolve issues;
  • Strong administrative, organizational and time management skills;
  • A true Team player, also able to work independently;
  • Positive, pro-active and hands-on mentality;
  • Computer literate;
  • C2 or C1 level in Dutch and English, French is preferred.




Recruiter contact

Judit Bolla, Undutchables Amsterdam
judit.bolla@undutchables.nl
+31 (0)6 341 540 90
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Want to apply?

Recruiter contact

Judit Bolla
Undutchables Amsterdam
E: judit.bolla@undutchables.nl
T: +31 (0)6 341 540 90

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