Consumer Care Representative DACH | German C1+ | Undutchables
Undutch & Able

Consumer Care Representative DACH | German C1+

Helmond, reference 2022-01139

Job description

Their European Customer Service division consists of two departments: Sales Support and Consumer Care. In the Consumer Care department you are responsible to provide excellent service to the consumers and assist them with questions and issues that they might have. In this role you will have to be able to divide your attention to multiple tasks, since you will be in contact with consumers though various social media channels, email and via live chats.
If multitasking and speaking to consumers is your second nature then this might be the right fit for you!

Your tasks and responsibilities:
  • Providing service to consumers via live chat, email and social media.
  • Deciding if a question, comment or complaint should be handled online or offline.
  • Documenting your (follow-up) activities in their ERP and CRM systems
  • Proposing improvements and recognizing opportunities in response to consumer questions and their processes.

Requirements

  • You have a completed bachelor degree or 3 years relevant work experience and a vocational education.
  • You have excellent communication skills.
  • You are emphatic and flexible.
  • You have excellent English and German language skills.
  • You have affinity with Social media.
  • You think ahead and dare to take the initiative.
  • You are available 40 hours per week.


Work location

Helmond

Company description

Our client creates innovative products and services for babies and children. Their employees are personally involved in the research, design, development, testing and marketing of these products. They work with strong international brands that are well known and distributed to over 80 countries worldwide.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Andrea Eyck, Undutchables Eindhoven
andrea@undutchables.nl
+31 638229030
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Want to apply?

Recruiter contact

Andrea Eyck
Undutchables Eindhoven
E: andrea@undutchables.nl
T: +31 638229030

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