Customer Care Representative C1 German or C1 French | Undutchables

Customer Care Representative C1 German or C1 French

Tilburg, reference 2020-00948

Company description

In our daily life we are moving continually further away from nature. Our client wants to do something about it. They work hard to inspire people to bring more green into their daily lives with the motto “Give Room to Nature.” They accomplish this with beautiful and lasting flower pots and smart solutions that bring happiness to both people and nature.
Are you a social person who cares about providing good service and wants to work in a great team? Are you interested in “going green” or interior design? You could be the Customer Care Representative to help them accomplish this goal by providing great support to German speaking customers!

Job description

As a Customer Care Representative, you will have responsibility, together with your team, for the online support of German or French speaking clients related to orders, questions, and service. You will input orders, and other communication with clients, into the system and follow-up to make sure that all clients receive great service.
It is important to be precise, organized, and motivated in your work. If you are an enterprising, innovative, client and result oriented, passionate, and dynamic person who goes to work with a smile then this could be a great match for you!
What will you be doing?
· Handle online customer service through several mediums
· Speak with clients and colleagues to arrange orders and to answer questions and complaints
· Input orders from clients and are responsible for following up to make sure that orders are handled on time and correctly
· Provide great service to clients and making sure that their questions and complaints are addressed correctly
· Record client interactions in the SAP system
· Send invoices and credit notes
· Provide support to Assistant Sales Managers


· MBO+ level of working and thinking
· Business level of English in combination with either a business level of German or French
· At least one year of similar experience on a B2C level
· Good knowledge of MS Office (excel, outlook)
· Excellent communication skills
· Knowledge of and experience with SAP is a plus
· We are looking for colleagues to strengthen our team who are real “go-getters” and who take ownership

Working conditions

We offer a great package with a competitive salary and nice benefits, plus a fantastic atmosphere within a fun and international team. There is a training program arranged for all new workers so that you can start your job with confidence. There are several extra benefits and events that are arranged for employees throughout the year as well. Plus, you will get to work in a “green” company that is taking great strides to produce in environmentally friendly ways.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Lara Goode, Undutchables Eindhoven
+31(0)634 15 42 31
Back to overview

Want to apply?


Are you already registered with Undutchables?

Subscribe to our Newsletter and/or Job Alert

Would you like to receive our Undutchables Newsletter? In this newsletter we will give you guidance on working in the Netherlands or in Sweden and working with internationals, let you know about upcoming events and share interesting articles. And do you wish to stay up to date about our latest vacancies? Subscribe now to our job alert and you will receive the newest vacancies straight into your inbox.

Indicate here what you want to receive:
I want to receive a newsletter
I want to receive a job alert