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Customer Care Representative | French
Amsterdam, reference 2024-00625
Job description
What will you do?- Professionally handle incoming requests from Customers and ensure that all tasks are performed and issues are resolved both promptly and thoroughly
- Responsible for the French market and when necessary, also other international markets.
- Enter all customer orders in accordance to provided process and SLAs
- Responding to customers in accordance with established SLAs
- Issue return authorizations (RA’s) for repairs and credits under company guidelines
- Provide follow up contacts to customers as needed
- Phone and email based troubleshooting of medical devices and software
- Maintain logs, records, and files manually and electronically
- Other duties as assigned
Requirements
Who are you?- 2 years’ experience in a customer service department strongly preferred
- You are fluent in French and English (written and spoken)
- Excellent communication skills
- Work independently or as a team member with reliable, on-time, and consistent attendance
- Flexible, accurate and detailed oriented
- Open minded and driven
- Candidates must live in the Netherlands, candidates who live abroad will not be considered.
Working conditions
The start date is ASAPThe salary is between: € 39,500.-- and € 41,000.-- per year gross, including 8% holiday allowanceThe company will offer a contract directly, starting with 1 yearThis is a full time position, from Monday - FridayThe company reimburses travel costsHybrid (2 days a week in office) modelSalary from: €39500,-
Salary to: €41000,-
Work location
AmsterdamCompany description
Our client is an international medical device company which is based in Amsterdam. The Dutch office has approximately 70 employees and the HQ is based in the USA.Good to know
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.Recruiter contact
Jana Ambré, Amsterdam[email protected]
+31(0)6-18093397
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