Customer Care Representative | French | Undutchables

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Undutch & Able

Customer Care Representative | French

Zwolle, reference 2021-00513

Job description

Are you a naturally helpful French speaker? Do you have an interest in fashion and do you want to work for one of the fastest growing brands in the Netherlands? Then this is the perfect role for you!

In this position, you would be the first French speaker to join our client’s Customer Care team – therefore, you would be part of the exciting process of growing the market in France and Belgium. Our client strives for excellent customer relations, and you would be responsible for maintaining that standard and building long-lasting relationships with French speaking customers.

You would be providing top-notch customer service to both B2B and B2C customers using chat, email and social media. Customers generally have questions related to sizing, styling and quality – but you could also help them with payment, delivery or other administrative queries.

Requirements

In order to be successful in this role, you should thrive in a dynamic, fast-paced and fun working culture. As you stay in this position, you would gain more and more responsibility, so that should not scare you. In addition, the following is required:
- Previous B2B and B2C customer service experience;
- C2 level of French, and a professional level of English;
- No 9-5 mindset – it might happen that you need to cover a later shift, upon notification of course;

Working conditions

This role would give you the opportunity to join a young, energetic and motivated team in an exciting time! They offer a flexible working style – the working hours are adjustable, there is a possibility to work from home (as long as you’re able to join the monthly team meetings at the office in Zwolle!), and they encourage everyone to share their ideas freely. All in all, a great opportunity within a creative, collaborative and driven company! Here are the practical details:
- Salary between 2.500 and 3.000 gross per month;
- 38 hour working week;
- Monthly team building activities;
- Lunch buffet provided by the company;

Salary from: €2500,-
Salary to: €3000,-

Work location

Zwolle

Company description

Our client is a forward-thinking digital fashion brand with a strong presence in the Netherlands, Belgium and Germany (and soon to be France!), but they sell their products all over Europe. They work with speed and agility to provide their customers with the latest on-trend styles and fashion. In order to build a presence in France, they are looking for a French speaking Customer Care Representative.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Kelsey Persch, Undutchables Utrecht
kelsey.persch@undutchables.nl
+31(0)6 34154093
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Want to apply?

Recruiter contact

Kelsey Persch
Undutchables Utrecht
E: kelsey.persch@undutchables.nl
T: +31(0)6 34154093

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