Customer Care Representative with business level Italian and Spanish

Tilburg, reference 2019-06880

Company description

Our client, an international company in Tilburg, is currently looking to hire a Customer Care Representative. Their inventive solutions benefit customers around the world every day, keeping lights on, data streaming and trains running on time. From heat trace cables to enclosures to critical equipment enclosures to vapor-efficient fastening systems, we empower customers to improve performance, lower costs and reduce downtime. Known for innovation, quality and reliability, the products connect and protect, consistently delivering value to industrial, commercial, residential, energy and infrastructure customers.

Job description

· You will be the the primary contact for the customer and are responsible to execute all activities in an efficient and friendly manner, while adhering to company policies, in order to promote customer satisfaction.
· You will create and administer quotes based on the instruction of the Sales Representatives or Area Sales Managers.
· You will aaccurately enter orders in our order management tool.
· You will be responsible for the management of open orders; communicating delays to customers, following up on due and overdue orders internally with the traffic and materials management.
· Phone duty- answering telephone calls assuring the highest possible availability on the phone.
· You will create up- and cross-selling opportunities by taking inquiries from customers as a possibility to up- and cross sell.
· You will provide (first level) product information based on information available in the catalogues and company systems.
· You will forward (second level) product information requests to field engineers or agents.
· You will also be an administrator of stock returns.
· Claim handling- ensuring claims are closed within a reasonable timeframe according to company’s Key Performance Indicators.


The requirements for this position are an education in an area such as commerce, business, administration or similar, and a business fluency in English, Spanish and Italian.

We are looking for a customer-oriented person with excellent communication and organizational skills, as well as the ability and willingness to work in a team.

Working conditions

The opportunity to join a friendly international team and to grow on a personal and professional level. Salary indication: € 2450,-

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Aubrey de Wilde, Undutchables Eindhoven
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