Customer Excellence Representative | German

Amsterdam, reference 2022-00935

Job description

As a Customer Excellent Representative you are making sure that our customers experience excellent service across all channels.

• Processing of orders, warranty claims and service requests
• Training and educating customers on how to use the new digital platform
• Increasing our customer-centric service through digital transformation
• B2B fulfillment management (web store), including inventory, order fulfillment, logistics, invoicing, and returns
• Support account managers in maximizing business opportunities and achieving sales targets, cross & upselling
• Support the digital marketing and sales team to optimize the omnichannel customer experience

Requirements

Excellent written and oral German skills (C2-level) as well as good written English and/or Dutch skills, other languages plus
You have the motivation to learn new things, that is more important to us than work experience
You have strong communication and administrative skills
You work service and solution oriented

Working conditions

A dynamic, challenging work environment in a fast-growing, international company with an inspiring, unique headquarters in hip Amsterdam (North district) incl. Hybrid Working (50%) or fully remote (also from Germany) possible.
A market salary with the chance of a performance based bonus
26 vacation days and 1 recharge day;
Development opportunities in the form of internal training and education tailored to your goals
A freshly prepared lunch
In-house gym with classes taught by a personal trainer
Under the motto "work hard, play hard" Friday afternoon drinks to end the week with colleagues

Work location

Amsterdam

Company description

Our client's mission is to support and empower the new generation of parents with their premium products. One goal of the company is to deliver excellent customer support and service and therefore they are looking for an additional motivated Customer Experience Representative for their DACH team.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Nina Pfisterer, Undutchables Utrecht
nina@undutchables.nl
+31 628514242