Customer Operations Representative | Undutchables

Customer Operations Representative

Deurne, reference 2020-00552

Company description

Our client is a Japanese company with organizations spread across the world. They make shrink sleeves and create the machines that apply these sleeves on diverse products. The market they operate in is growing year by year and they are investing continuously in innovation to keep their number 1 position in the market.

Job description

In this role you are an important link between the company and the customers. You are responsible for developing and monitoring the supply-chain and ensuring a positive customer experience.

Make sure your deliveries to customers are correct in number and type of orders
• Monitor the project milestones and organize with internal and external stakeholders to make this happen
• Contribute pro-actively to a joint result and make sure every relevant person is aligned
• Strive for excellent customer satisfaction
• Lead times of orders and projects and ensure the timely fulfillment of milestones
• Provide correct and clear financial information to the financial administration to ensure invoices are correct and on time (cost control)
• Make sure that your order administration is well organized
• Improve cost reduction and/or shorter lead time in order processing
• Be a team player that your colleagues can count on for proactive support


To qualify for the position you must meet the following requirements:

Business level fluency in English is a must
Dutch fluency is a plus
• Bachelor's degree or equivalent work experience
• At least two years proven successful track record in a similar role
• Knowledge of relevant systems (Excel/ERP)
• Experience in using VMI and JIT systems
• Enthusiastic, motivated and a customer oriented personality.
• Excellent communication skills

Working conditions

Our client offers an interesting and various job with good primary and secondary conditions in an open, informal international organization with opportunity for personal development.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Aubrey de Wilde, Undutchables Eindhoven
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