Customer Operations Specialist | Undutchables
Undutch & Able

Customer Operations Specialist

Amsterdam, reference 2023-01379

Job description

Would you like to work in the fashion industry?
We are looking for a Customer Service star Dutch speaking to join their Customer Operations team in Amsterdam. Any other extra language is seen as an advantage.

In this role you will report to the Team Leader of Customer Operations and work closely with the Customer Operations team, taking over tasks during the absence of colleagues or whenever the workload requires.

Your goal is monitoring and optimizing the customer experience. You will:
  • Respond to customer questions and needs ie. order POS Materials and track orders
  • Deal quickly with complaints, in accordance with discount and remakes guidelines
  • Share lessons learned for improvement
  • Monitor outstanding and on-hold orders as well as change orders on request
  • Ensure borrowed suits are returned properly
  • Give discounts to partners and maintain an overview
  • Schedule weekly individual meetings to review and follow up on operations with consultants
  • Participate in projects to improve operational excellence and increase customer satisfaction
  • Work with other departments to align different initiatives

Requirements

  • C2 level of Dutch and English in both writing and speaking / speaking French, German, Spanish or Italian is seen as a huge advantage
  • A bachelor’s degree or equivalent experience
  • Minimum 2 years experience in a customer service position
  • Good command of Excel
  • A flexible approach with a positive, can-do mindset
  • Excellent organization skills with the ability to prioritize and work to strict deadlines

Working conditions

Full time position
A good salary package, with an enthusiastic and energetic team in a inspiring work environment in Amsterdam within the fashion industry.

Salary from: €2700,-
Salary to: €2950,-

Work location

Amsterdam

Company description

Our client is active in the fashion industry in menswear.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Irina van Halen, Undutchables Amsterdam
irina.vanhalen@undutchables.nl
+31(0)6-34154086
Back to overview

Want to apply?

Recruiter contact

Irina van Halen
Undutchables Amsterdam
E: irina.vanhalen@undutchables.nl
T: +31(0)6-34154086

Apply
1

Apply

Max 2MB file size

Select your language level
2

Select your language level

Multiple selections possible. At least 1 of the selected languages must be 'English' to continue.
Native (C2) *
Fluent (B2/C1)
Good (B1)

Subscribe to our Newsletter and/or Job Alert

Would you like to receive our Undutchables Newsletter? In this newsletter we will give you guidance on working in the Netherlands and working with internationals, let you know about upcoming events and share interesting articles. And do you wish to stay up to date about our latest vacancies? Subscribe now to our job alert to get the newest vacancies sent straight to your inbox.

Candidate
Customer
Indicate here what you want to receive:
I want to receive a newsletter
I want to receive a job alert

Become friends

Privacy commitment Cookie Statement Contact Terms & Conditions Disclaimer