Customer Service Employee | Spanish | Undutchables
Undutch & Able

Customer Service Employee | Spanish

Rotterdam, reference 2022-01471

Job description

As a Customer Service Employee you will be the first point of contact for clients concerning questions on products and education via over phone, e-mail and chat. The clientele is diverse, from consumers to wholesalers, beginners to experienced therapists. You will handle all these customer queries with great care and according to quality standards FSSC 22000, ARBO- & environmental standards.

Our client is planning to start building the Spanish market.

Your main tasks will be
- Handling incoming questions over e-mail, phone and chat concerning products, education, orders and returns.
- Handling orders from the moment they come in, checking them, forwarding them, managing waiting lists.
- Process and update client date in the CRM system and managing enrollments for education and lists with participants.
- Work closely together with different departments like R&D and Finance to handle specific questions.
- Check and add new therapists’ registrations to the company’s network or therapists.

Requirements

- A C1 level of Spanish and Dutch is a must as all internal communication and collaboration with other departments is done in Dutch
- Available 24-32 hours a week, more is possible as well
- Work 1-2 days a week at the office in Rotterdam
- Experience in a commercial role like Customer Service is a plus! Juniors also welcome.
- Communicative and solid experience with MS office and CRM systems, preferably SAP
- You are proactive, professional and a spider in the web for both clients and colleagues
- You can work independently, efficiently and you are structured, good at organizing and coordinating
- Affinity or interest in healthcare or supplements with preferably a basic medical knowledge

Working conditions

Our client offers a competitive salary depending on experience, a collective healthcare insurance, 30 holidays per year based on full time, pension scheme, travel reimbursement and discount on products, company fitness/company bike, hybrid working with great working from home services and reimbursement and fresh fruit at the office.

Salary from: €2300,-
Salary to: €3500,-

Work location

Rotterdam

Company description

Our international client offers a broad range of over 350 high-quality and specialist supplements and education on the use of these supplements.

Do you want to use your experience, talent and drive to answer customer queries?
Do you want to contribute to our main goal: improving health for as many people as possible?
Do you speak Spanish and Dutch on a C1 level?

Then we are looking for you! We are looking for a Customer Service Employee for 24-32 hours a week.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Savannah Morris, Undutchables Denhaag
savannah.morris@undutchables.nl
+31(0)6 43623 124
Back to overview

Want to apply?

Recruiter contact

Savannah Morris
Undutchables Denhaag
E: savannah.morris@undutchables.nl
T: +31(0)6 43623 124

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