Customer Service & Operations Representative | Undutchables
Undutch & Able

Customer Service & Operations Representative

Naarden, reference 2022-00891

Job description

These are exciting times at our client, as they have launched new brands in the market. The launches go through different channels, gradually adding workload to their back office. Therefore, we are seeking an energetic and committed full-time Customer Service & Operations Representative to support the new and old business. In this role, you process orders, communicate directly with customers (B2B and B2C), handle any issues that may occur in the process and support the logistics and operational process.

Some of your tasks are:

  • Close contact with customers (B2B and B2C)
  • Check and handle emails from customer services mailbox
  • Liaise with the marketplaces (e.g Amazon, Zalando, and similar)
  • Process & follow-up customer orders in operational IT system (B2B)
  • Handle potential complaints with product, shipping, etc. (B2B)
  • Assist in the supply chain/ logistics process


This is what we are looking for:

· MBO level 4 or higher level of thinking
· At least 2 years of working experience in the field of customer service and (order) administration, with an understanding of the supply chain/ logistics process
· Excellent written and verbal communication in English (another language is a plus)
· Experience with working with marketplaces like Amazon could be a benefit

Working conditions

Our client offers salary based on experience. Next to that, here are some of the perks involved:

· 20 holidays plus bridge days (such as Christmas holiday closing), adding one day per year (maximum of 25 days/year)
· Option to partially work from home
· Health insurance compensation
· Company pension
· Travel allowance
· Laptop

Salary from: €2750,-
Salary to: €3000,-

Work location


Company description

Our client is a fun and small group of internationals working within the fashion industry. They are a global leader (entrepreneurial spirit) and want to expand their company with a new cheerful employee.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Camila Gademan, Undutchables Utrecht
Back to overview

Want to apply?

Recruiter contact

Camila Gademan
Undutchables Utrecht
T: +31(0)634154095


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