Customer Service Representative | Danish | Undutchables
Undutch & Able

Customer Service Representative | Danish

Amsterdam, reference 2023-00004

Job description

Our client is looking for someone to join their team in supporting one of the world-leading, voice interactive audio devices.

  • Provide high quality technical support for our customers through live troubleshooting and problem solving.
  • Handle questions about general product information via phone and e-mail.
  • Identify and analyze software and hardware issues, using existing guidelines and tools.
  • Offer clear and excellent customer care to existing and new customers, ensuring high customer satisfaction via phone and e-mail.
  • Follow up with customers until the issue is resolved.
  • Pro-actively take responsibility for open issues.
  • Work with music services and operating systems (Spotify, Mac, Android, Windows and iOS).
  • Ensure compliance with company regulations with regards to Data Protection and Information Security.
  • Continuous learning and development (trainings).

Requirements

  • Fluent Danish speaker with outstanding English (verbal and written) skills.
  • Knowledge in network configuration including wireless, router settings and Internet security software.
  • Feedback driven, self-motivated, curious, open to continuous learning and knowledge development.
  • Customer service oriented with excellent communication skills.
  • Inquisitive, bright and creative problem solver, who is driven to go the extra mile to solve an issue.
  • Decisive, action-oriented individual who takes ownership of open issues and who can work independently as well as part of a team.
  • Ability to troubleshoot problems, research, and find answers to consumer questions.
  • Able to keep calm under pressure and multitask.
  • Minimum of 1 year experience in Customer Service.
  • Strong technical background.
  • Available 40 hours a week, based in the Netherlands.

Working conditions

  • Dynamic and fast-paced work environment.
  • Supportive and friendly team.
  • A welcoming and inclusive international environment.
  • Development and growth opportunities.
  • Full-time paid training for six weeks.
  • Working hours from Monday to Friday from 9:30 to 18:00.
  • A gross monthly salary of € 2,149 (based on a 40 hour workweek).
  • 8% holiday pay and 25 days paid holidays per year.
  • Contribution to health insurance and pension.
  • Working from home possible; but, you must be based in the Netherlands.
  • Internet and travel allowance (when you work from the office).
  • Working on a long-term, on-going project and, depending on performance, can be offered a contract with the company.

Salary from: €2149,-
Salary to: €2149,-

Work location

Amsterdam

Company description

Our client is a global customer service provider.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.


Recruiter contact

Jana Ambre, Undutchables Amsterdam
jana.ambre@undutchables.nl
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Recruiter contact

Jana Ambre
Undutchables Amsterdam
E: jana.ambre@undutchables.nl

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