Customer Service Representative fluent in French

Eindhoven, reference A19-0267

Company description

Our client provides innovative solutions for the installation and certification, testing, monitoring and analysis of copper, fiber and wireless networks used by enterprises and telecommunications carriers. The company's award-winning solutions provide network installers, owners, and maintainers with superior vision, combining speed, accuracy and ease of use to optimize network performance.

Job description

In this role you will be responsible for interfacing with customers, company sales and or service representatives to handle a variety of pre-sales or post-sales service functions. You will determine the status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc. May schedule field service repair calls, handle request for additional company materials and maintain records of returns, schedule changes, product enhancements or changes, product pricing and resolves return credit problems.

Main tasks:

- Provide quality responses to delivery, price, commission, and new product inquires and requests
- Act as an information source on customer service issues to customers- Maintain customer contact and other applicable records within the Onyx CRM database, or other systems, as may be required
- May answer non-technical questions regarding products, warranties, and services


To be successful in this position, you will bring:

• Intermediate (MBO) level or equivalent in experience.
• You are fluent in French• Demonstrated ability to recognize and anticipate potential problems and commercial opportunities. Good communication skills, both oral and written.
• A high degree of accuracy and attention to detail

Working conditions

This concerns a full time position for 40 hours a week. They offer a competitive salary depending on experience, and a direct contract at the company.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.
IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Mariken van Muilwijk, Undutchables Eindhoven
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