Customer Service Representative | French & Dutch | Undutchables
Undutch & Able

Customer Service Representative | French & Dutch

Dordrecht, reference 2023-01526

Job description

The Customer Service department is responsible for processing orders from the Netherlands Sales Team, Export, Private Label, and direct customer orders. Key responsibilities include:
  • Processing orders and managing invoicing
  • Verifying product availability in our or external locations
  • Procuring goods
  • Obtaining necessary customs documents and certificates
  • Coordinating transportation and ensuring timely and accurate deliveries
  • Collaborating with the sales team to update on order status and delivery times
  • Handling customer complaints and implementing corrective and preventive measures


  • Minimum MBO+ working and thinking level
  • Several years of experience in Customer Service, with a focus on logistics administration and export
  • Experience with ERP systems, preferably AX
  • Proactive with excellent prioritization, accuracy, and efficiency
  • Proficient in Dutch and English; knowledge of French and German is advantageous
  • Experience in transport planning is a plus

Working conditions

  • Join an informal and enthusiastic team with an open corporate culture
  • Competitive salary commensurate with your efforts, dynamism, and results
  • Flexible working hours (commencing between 7:30 and 9:00)

Salary from: €3000,-
Salary to: €3500,-

Work location


Company description

The organization operates as a vital part within a distinguished European family business. Specializing in the development, production, and promotion of high-quality pet food tailored for utility, sporting, and companion animals, our core expertise forms the foundation of our operations.
Situated in Dordrecht, our branch plays an active role in both the production and distribution of hobby food intended for specific animal groups.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Katja Heurkens-Grunewald, Undutchables Den Haag
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Want to apply?

Recruiter contact

Katja Heurkens-Grunewald
Undutchables Den Haag
T: +31(0)6-41198852



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