Remote Customer Service Representative – Fluent German… | Undutchables

Remote Customer Service Representative – Fluent German & English plus good Dutch

Rotterdam, reference 2020-00977

Company description

Our client has grown to be one of the biggest companies in both The Netherlands and Belgium. The company was founded more than 20 years ago and since then they have been striving for an excellent service for their customers by being independent, flexible, friendly and diligent.
As the company is continuously growing, they are looking for fluent level German speakers with a good understanding of Dutch who are excited to start their careers!

Job description

What will you do as a customer service representative?
· Your main task will be to make the customers happy by assisting with any queries such as providing information about products, advising them, checking the delivery status and assisting with returns
· You will communicate 70% via phone and 30% via mail (occasionally also via social media)
· You will make sure that you are well informed about the products and processes to be able to help the customers in the most efficient ways and to be able to assists your colleagues when needed. This means that you will also administer the information in the client specific system.


What are the requirements for this position?
· You speak fluent level German and have a good understanding of Dutch
· You are customer-oriented
· You enjoy helping customers and resolving issues
· You are a team-player
· You need to have MBO-4 level education

Working conditions

What does the company offer to you?
· A great opportunity to start your career in a supportive environment where colleagues help each other and give honest feedback
(as you gain experience, you might have the chance to switch departments, so you won’t get bored for sure!)
· An opportunity to take advantage of the video games, ping pong and other games in the office
· Flexible working hours. The company is looking for both full-timers and part-timers. Every 2 weeks, you will receive your schedule (if you work between 10 pm and 12 pm, you will receive 50% allowance).
· Reimbursed travels
· 10% discount on all products
· An opportunity to have a drink with your colleagues once a month and to attend the yearly festival organized by the company

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Viktoria Molnar, Undutchables Denhaag
+31 (0)63 415 42 34
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