Customer Service Representative - near native level German

Leiden, reference 2019-05552

Company description

Are you interested in the field of health and life sciences and looking for a job within family environment?
Do you have an eye for detail and do you like to communicate with customers? Do you have at least one year experience in a Customer Support related role? Please continue reading!

Our client operates in research and health industry. You will join your colleagues in the Customer Service team which is an international environment. You will be handling the administrative processes within the Customer Service department.

Job description

The role is positioned within the Customer Service and Procurement team and includes the following main tasks:
- Handling of incoming customer and distributor requests by phone and e-mail, including follow up internally and externally
- Order entry of all sales orders received via different sources (e-mail, web, fax)
- Create purchase orders, including sample purchases
- Process purchase order related documents, such as confirmations and import related
- Monitor in time delivery of purchase orders and follow up back orders and pro-actively inform relevant about expected ETA
- Pro-active communication towards our distributors/customers regarding customer service related matters
- Handling of Customer service related tasks, including:
  • Back order management
  • Outgoing shipments monitoring
  • Complaints handling, including complaint registration in CRM system
- Create export related documents, such as Certificates of Origins
- Coordinate outgoing shipments of samples, demos, custom orders, special deliveries, etc.
- Close cooperation with other departments, such as warehouse, finance and marketing
- Set up new and maintenance of existing SOP’s
- Set up customer accounts in ERP (Oracle)


- Education: HBO or MBO plus level in Logistics or similar preferred
- At least 3-5 years of relevant working experience
- Knowledge of customer service and logistic administrative processes
- Near native level German speaker
- Excellent written and spoken language skills in English
- Good knowledge of MS Office and ERP systems, knowledge of Oracle is a plus
- Knowledge ADR/IATA regulations is a plus
- Strong communication skills

- Customer Service/Partnership Focus
- Quality and Process Excellence
- Problem solving capabilities
- Planning/Organizing and Coordinating
- Flexibility and Agility
- Collaborative Teamwork

Working conditions

You have the chance to join an international team of dedicated workers, with a shared family environment.

Salary indication: between €2400 - € 2700 gross per month.

Location: Leiden.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Billie Almbasher, Undutchables Denhaag
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