Customer Service Second Line German | Undutchables

Customer Service Second Line German

Venlo, reference 2020-00876

Company description

Our client is a rapidly growing international online retailer. The products they sell are products for in and around the house. They have their own brand, which offers customers the most varied range of products for a very good price.
Currently, they are looking for a Customer Service Employee. Do you like to be in contact with customers and do you have a proactive attitude? Apply now!
For this vacancy, it is important that you live in the Venlo area or are able to commute/move to the area.

Job description

As a Customer Service Employee, you are in daily contact with German speaking and other European clients, and you will work in an international and motivated team of around 10 people.
Some of your tasks will be:
- Handling reviews on large platforms such as Amazon or eBay
- Actively reaching out to the customer to solve more difficult problems
- Serving as a conflict resolver by proactively approaching customers and providing solutions
- Handling returns and claims
- Administrative tasks

Requirements

  • You have a business level of German and your written skills are excellent;
  • Your English verbal and written skills are at a business level;
  • You would like to learn more about customer service and you see this as a perfect first step;
  • You are known for your enthusiastic personality;
  • You can work with computers and MS Office;
  • Available between 32 and 40 hours per week

Working conditions

You will be working within an international and dynamic working environment. For more questions, feel free to contact me!

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Lara Goode, Undutchables Eindhoven
lara.goode@undutchables.nl
+31(0)634 15 42 31
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