Customer Service Specialist | French | Undutchables
Undutch & Able

Customer Service Specialist | French

Doetinchem, reference 2021-01670

Job description

As a customer service specialist in the B2C team you will be the first point of contact for all french customers. You will be responsible for the entire customer journey from pre-sales to after-sales.

  • You will be responsible to answer customer questions via phone, e-mail and chat.
  • You will be a product specialist that can give detailed advice.
  • You will manage claims & the whole after sales process.

Requirements

  • You speak excellent French (C2-level) and additionally you are fluent in English and/ or Dutch.
  • You already have some customer service experience, experience in hospitality or a customer first mindset.
  • You have excellent communication skills.
  • You are enthusiastic , empathetic and even in difficult situations you have the ability to stay calm and friendly.
  • You are excited to become a product specialist that can give excellent and detailed customer advice.
  • You are willing to work shifting working hours during high and low season.

Working conditions

  • 28-32 hours contract (during the high season March to August, you will be asked to work additional hours, during the low season you will compensate those)
  • shifting working hours during high and low season (in evenings and/or on weekends)
  • 25 holidays
  • flexible working conditions and working hours
  • travel allowance
  • a very easy-going, open and informal company culture

Salary from: €2250,-
Salary to: €2800,-

Work location

Doetinchem

Company description

Our client is one of the leading outdoor toy producer in Europe. They offer a broad range of outdoor toys that not only make children happy but also their parents. They are active in more than 30 countries and successfully growing.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Nina Pfisterer, Undutchables Utrecht
nina@undutchables.nl
+31 628514242
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Want to apply?

Recruiter contact

Nina Pfisterer
Undutchables Utrecht
E: nina@undutchables.nl
T: +31 628514242

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