Customer Software Experience | German | Undutchables
Undutch & Able

Customer Software Experience | German

Amsterdam, reference 2022-00767

Job description

  • Provide technical support to clients via phone, email, and/or chat platforms; work with end-users to diagnose and resolve routine technical software issues
  • Track and document all technical issues and the steps taken to resolve the issue; escalate cases to upper-tier engineers or HQ software development team when appropriate.
  • Support client questions and issues by gathering data about the problem they are experiencing, analysing their needs, then research possible resolutions before implementing the best solution to meet the specific situation.
  • Stay current with product updates, system changes, and customer support team procedures and best practices.
  • Onsite technical support for Europe when required.

Requirements

  • Minimum 2 years experience in technical customer service/technical support for software product.
  • Full fluency in English and German
  • Effective use of listening skills to develop an understanding of client inquiries and problems
  • Strong written and verbal communication skills
  • Excellent analytical and problem-solving skills combined with the ability to provide quick resolution to problems.
  • Able to work independently, within a team, and cross-functionally to best support the client and/or improve the product.

Working conditions

  • Yearly salary of €35k-50k depending on skills
  • Start date is ASAP
  • You will receive a direct contract with the company
  • This would be a hybrid working environment for the moment


Salary from: €2900,-
Salary to: €4100,-

Work location

Amsterdam

Company description

Our client is a global consumer technology company. They are an American company with HQ in California. Their office in Amsterdam is located in Amsterdam South East.

Recruiter contact

Sophia de Flammineis, Undutchables Amsterdam
sophia.deflammineis@undutchables.nl
+31 634154090
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Want to apply?

Recruiter contact

Sophia de Flammineis
Undutchables Amsterdam
E: sophia.deflammineis@undutchables.nl
T: +31 634154090

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