Customer Success Representative | Undutchables

Customer Success Representative

Nijmegen, reference 2020-00999

Company description

Our client is an independent IT hardware and services reseller headquartered in Nijmegen, the Netherlands. They buy and sell IT equipment and IT services and operate in more than 80 countries and have offices in 4 countries. If you are looking for a challenging yet fun environment with opportunities to continuously learn and improve, keep reading

Job description

These will be your daily challenges as a Customer Success Representative:

  • Receiving incoming calls from clients worldwide who are experiencing issues with the products/services.
  • You try to find a solution to these problems in the most efficient way
  • You inform the relevant department and/or partner about the issue to solve it
  • Identifying "buying signals" and you use your time during the call to cross-sell and up-sell
  • You accurately generate quotations and upload them on the company system

Requirements

Here's the identikit of the next Customer Success Representative:

  • Speaks excellent English, speaking French will be considered a strong plus (not mandatory)
  • Has 1-2 years of work experience in customer service (B2B)
  • Stress resistant: you know how to handle demanding clients
  • Holds an HB0 diploma (or comparable thinking-level)
  • Has a strong commercial mindset: turning a client's problem into an opportunity to sell is your bread and butter.
  • Lives in the area of Nijmegen or has concrete plans of moving there (please, outline your relocation plans in your application)
  • Available to work 40 hours a week and most of the time during office hours. Sometimes, you might need to work later/earlier because of the international clients
If you are thinking "wow, it's me!" then hit the Apply button.

Working conditions

Working is a game of give and take, isn't it? Here's what you can expect:

  • A salary between 2.000 and 2.300 euros gross per month
  • Joining an enthusiastic supportive and cohesive team
  • Full and recurrent training
  • International atmosphere
  • Company gym, video-game room, lunches, french fries-Fridays and many more adventures!

Recruiter contact

Giordano Tuvo, Undutchables Utrecht
giordano.tuvo@undutchables.nl
+31(0)634154095
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