Customer Success Representative | German | Undutchables
Undutch & Able

Customer Success Representative | German

Amsterdam, reference 2022-01555

Job description

For our client, we are looking for a Customer Success Representative German speaking. The mission of the Customer Success Representative is to deliver a very high-quality service to customers and prospects by identifying, meeting, and exceeding their expectations at each interaction.

Responsibilities:
  • Respond to requests from customers, prospects, and salespeople by phone and e-mail concerning the use and handling of the eCommerce website
  • Respond to questions from customers, prospects, and salespeople related to procedures and products
  • Order management: place orders in the system, and follow up with clients and internal stakeholders at each stage of the process to ensure on-time delivery
  • Respond to level 1 technical questions from customers concerning the use of the digital platforms
  • Manage and update information on the CRM (Salesforce) and monitor incident tickets (session administration, logistics incidents)
  • Interact with external suppliers and other departments to improve the quality and speed of customer response (IT, finance, logistics, scoring, US headquarters teams)
  • Report to managers and manage daily operational emergencies
  • Raise any questions on training needs to the Process and Training specialists

Requirements

  • Experience in customer service (ideally in a B2B context), or in a sales department in an international context
  • Business fluent in German (C1/2 level) and fluent in English
  • Organized, dynamic and you like contact by phone
  • You have excellent interpersonal skills and a good team spirit
  • You have an excellent memory and a strong and rapid learning capacity
  • You master the IT environment (Outlook, Pack Office, Salesforce, etc.) and are comfortable working on new tools
  • Flexibility, responsiveness, and ability to adapt their work according to peaks of activity
  • Ability to manage priorities and resistance to stress

Working conditions

Benefits:
Working from home/office
Travel Allowance
Health-insurance allowance
This is a full-time position with a 40h working week

Salary from: €0,-
Salary to: €0,-

Work location

Amsterdam

Company description

Our client is educational assessment and research company. The assessment tools are internationally recognized in the world of Education and Business. The headquarters is based in Amsterdam.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Heleen Hermans, Undutchables Amsterdam
heleen.hermans@undutchables.nl
+31(0)6 34154087
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Want to apply?

Recruiter contact

Heleen Hermans
Undutchables Amsterdam
E: heleen.hermans@undutchables.nl
T: +31(0)6 34154087

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