Customer Success Representative | UK market | Undutchables
Undutch & Able

Customer Success Representative | UK market

Amsterdam, reference 2022-00377

Job description

Are you passionate about the success of your customers and the value they receive from the solution you helped create? Do you enjoy building strong partnerships with your customers? Are you as comfortable listening to customer feedback as you are providing the feedback to your product team? Are you able to consume information, provide solutions based on your expertise, and truly find happiness in helping people? Then we might just have something for you...

As a Customer Success Representative, you will be responsible for the retention and expansion of the customers. As a member of the global company team, you will have to deliver the following:
  • Responsible for your own SME customer portfolio in terms of Customer Experience, Adoption, Churn & Revenue growth
  • Own the complete customer life cycle of onboarding, adoption, expansion, and renewal of your customers
  • Work closely with Sales partner, Sales Support, Customer Support, Marketing and Sales to raise customer loyalty, identify upsell opportunities and ensure a great customer experience
  • Actively participate in improving processes and procedures
  • Being the "Voice of the Customer" towards the rest of the organization
  • Identify and generate referral opportunities
  • Actively drive opportunity generation within your indirect customer base (upsell, cross-sell and/or addon)
  • Negotiate and close new subscription contracts with your direct customer base (upsell, cross-sell and addon)

Requirements

  • Experience in a similar Customer Success or Account Management role and have experience with sales
  • Experience dealing with the UK market is an advantage
  • Excellent communication, presentation, problem-solving and conflict resolution skills, with a focus on translating business requirements into technological solutions.
  • Excellent verbal and written communication skills in English (C2 level)
  • Business acumen / commercial insights
  • Analytical way of thinking and organizational talent
  • Emphatic listener and understand the wishes of the customers
  • Experience working with Salesforce is an advantage

Working conditions

  • Full time position (40 hours) with remote work possibilities up to 3 days per week
  • An adventure in the SaaS and supply chain / transport market
  • A company culture and team that likes to work hard and play hard. They like to have fun and value a positive environment
  • 25 annual leave days (with an option to buy up to 10 days)
  • Health insurance discounts
  • Pension scheme
  • On top of the salary: commission based on regional results & personal contribution

Salary from: €2900,-
Salary to: €3450,-

Work location

Amsterdam

Company description

Our client is an international company that uses state-of-the-art SaaS technology to optimise supply chain efficiency.

Recruiter contact

Heleen Hermans, Undutchables Amsterdam
heleen.hermans@undutchables.nl
+31(0)6 34154087
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Want to apply?

Recruiter contact

Heleen Hermans
Undutchables Amsterdam
E: heleen.hermans@undutchables.nl
T: +31(0)6 34154087

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