Customer Support DACH | German | Undutchables
Undutch & Able

Customer Support DACH | German

Utrecht, reference 2022-01202

Job description

My client is looking for a motivated Customer Support to serve as the primary point of contact for their German speaking customers. You help event companies with complex and technical questions about their software products. You will be part of a young, international Support team of 10 team members and you will work together closely with your colleagues from sales and customer success. Next to this you will join the DACH team of 2 Support Specialists and a Customer Success Manager. Together you work on making their customers happy.

The company is looking for you if you
  • love to help customers with swift and friendly replies and solutions that work
  • learn fast
  • a team player

What you will do
  • You provide 1st line support to their customers to help them navigate through the tool via chat, phone and email. By investigating, troubleshooting and resolving technical issues with their customers, through that you directly have an impact on their customers satisfaction
  • Support new customers with their onboarding process
  • You are an internal product expert and the voice of the customers. Their customers have a huge impact on their product roadmap - you will forward feature requests and observe trends in customer needs.
  • Work on projects, like their Support Center, improve internal knowledge. This way you develop yourself, the team and the company

Requirements

What we are looking for

  • C2-level German language skills and very good English language skills
  • 1 year experience working with customers
  • Strong problem solving and communication skills
  • Adaptable and willing to grow
  • Passion for helping customers and your team
  • Experience in the AV rental or event industry is a plus
  • You are available at least 28 hours a week (fulltime is possible)

Don't worry if you don't tick all boxes (unless it is the first and the last) - let us know why you are the best fit for this role anyway!

Working conditions

What you get
  • Competitive salary
  • A “13th month” annual performance bonus based on company results
  • 25 days of paid vacation
  • A personal budget for training purposes
  • Voluntary pension plan
  • Different sports activities and a OneFit subscription
  • A flexible and open work environment, including free lunches, office fun (Xbox and Ping Pong), legendary (karaoke) parties, fun team activities, and an informal atmosphere
  • If you have been employed for 5 years, you get a sabbatical of 4 weeks
  • An amazing office at the heart of Utrecht



Salary from: €2400,-
Salary to: €2750,-

Work location

Utrecht

Company description

My client is a leading software provider for professionals of the event industry. Working under the same roof in the heart of Utrecht (NL), his growing international team aims to make the lives of event rental companies across the globe as easy as can be. He is market leader in the Netherlands and now taking over the rest of the world.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Nina Pfisterer, Undutchables Utrecht
nina@undutchables.nl
+31 628514242
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Want to apply?

Recruiter contact

Nina Pfisterer
Undutchables Utrecht
E: nina@undutchables.nl
T: +31 628514242

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