Customer Support | French & Italian

Utrecht, reference 2023-01241

Job description

Do you have an affinity for tech and always wanted to work in the SAAS industry? Do you find the event industry interesting or maybe even love going to concerts, festival or other cultural events? And do you also enjoy building relationships and helping people? Then this might be the perfect next challenge for you!

My client is looking for a Customer Support hero just like you. As a Customer Support hero you will be the first and main point of contact for the French and Italian speaking market clients. With your tech affinity you easily support your customers with getting around the software and answer their sometimes complex and technical questions. You will closely work together with sales and customer success to make your customers happy and design a customer experience that everyone is looking for.

You will be part of a motivated, social and international Customer Support team.

What you will do

• You will provide 1st line support to your customers (via chat, phone & email)
• Troubleshooting & investigating technical issues.
• You are an internal product expert and will translate customer needs into software features (which the developer team will implement).
• You will work on projects and improve internal customer knowledge.
• You will develop yourself and the company further.

Requirements

What we are looking for

• C2-level French language skills and professional fluency in Italian and English language skills; Spanish is a plus
• 1 year experience working with customers
• Interest in learning solving and understanding technical matters
• Strong problem solving and communication skills
• Adaptable and willing to grow
• Passion for helping customers and your team
• Experience in the AV rental or event industry is a plus

It would be great and preferred if you could start 1st of October 2023.

No visa sponsorship! Candidates have to have a valid work permit and already live in the Netherlands or very clear relocation plans.

Working conditions

What you get

• A “13th month” annual performance bonus based on company results
• 25 days of paid vacation
• A personal budget for training
• Pension plan
• Sports activities and a sports subscription
• An open and flexible company culture with fun company activities, parties
• Flat and informal organization
• After 5 years being with the company you can take a sabbatical of 4 weeks.
• Great office centrally located in Utrecht

Work location

Utrecht

Company description

My client is a leading software provider for professionals of the event industry. Working under the same roof in the heart of Utrecht (NL), his growing international team aims to make the lives of event rental companies across the globe as easy as can be. He is market leader in the Netherlands and now taking over the rest of the world.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Nina Pfisterer, Undutchables Utrecht
nina@undutchables.nl
+31(0)6-28514242