Customer Support Specialist | German | Undutchables
Undutch & Able

Customer Support Specialist | German

Amsterdam, reference 2023-00778

Job description

For our client we are looking for a full time Customer Support Specialist with passion for technology. You will identify, troubleshoot, and help resolve customers’ issues efficiently and accurately, collaborating with peers and other customer facing departments. Are you technically minded, a problem solver and keeping the customer at heart of everything you do? If yes please apply now!

  • Provide product information and effective technical and administration support through multiple channels (phone and email)
  • Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior
  • Proactively manage customer expectations
  • Constantly update the CRM system with all relevant information collected during customer service activities
  • Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers


  • You already have a successful experience in a similar role
  • Business level German (C2/C1 level) and fluent in English
  • Good interpersonal and customer service skills
  • Eager to learn new products and technologies and utilize your knowledge in a practical way
  • Ability to follow standard processes and practices within set service levels
  • You are a team player

Working conditions

  • Full time position (40 hours) with remote work possibilities up to 3 days per week
  • An adventure in the SaaS and supply chain / transport market
  • A company culture and team that likes to work hard and play hard. They like to have fun and value a positive environment
  • 25 annual leave days (with an option to buy up to 10 days)
  • Health insurance discounts
  • Pension scheme

Salary from: €33000,-
Salary to: €34000,-

Work location


Company description

Our client is an international company that uses state-of-the-art SaaS technology to optimise supply chain efficiency.

Recruiter contact

Eleanor McCarra, Undutchables Amsterdam
Back to overview

Want to apply?

Recruiter contact

Eleanor McCarra
Undutchables Amsterdam
T: +31(0)6-42753257



Max 2MB file size

Select your language level

Select your language level

At least 1 of the selected languages must be 'English' to continue.
Native (C2) *
Fluent (B2/C1)
Good (B1)

Subscribe to our Newsletter and/or Job Alert

Would you like to receive our Undutchables Newsletter? In this newsletter we will give you guidance on working in the Netherlands and working with internationals, let you know about upcoming events and share interesting articles. And do you wish to stay up to date about our latest vacancies? Subscribe now to our job alert to get the newest vacancies sent straight to your inbox.

Indicate here what you want to receive:
I want to receive a newsletter
I want to receive a job alert