Customer Support Representative Export | French | Undutchables
Undutch & Able

Customer Support Representative Export | French

s' Gravenhage, reference 2023-00607

Job description

As an experienced Export Customer Service Representative, you will be responsible for supporting and collaborating with customers and representatives/agents in the export process mainly in the UK, Japan, US and Australia. You will support the full life cycle of the sales process from the first point of contact, to invoicing, and after-sales. You will provide excellent customer support, answering queries, and resolving issues via phone and email.

Alongside this you will also be responsible for:

  • Handling incoming orders/order management;
  • Selling and upselling to customers;
  • Registering and adjusting customer data in the system;
  • Providing insightful information about products;
  • Managing export documentation for outside the EU region;
  • Arranging transport and logistics.


To excel in this role you must have strong communication skills, and an empathetic approach to customers. You have the ability to work accurately with a good eye for detail with strong administrative skills. You are structured, proactive and have a solution orientated mind set.

Next to that you have:

  • Experience in export and customer service to clients outside the EU region;
  • Experience with Excel/CRM software (Microsoft Dynamics);
  • Ability to work under stress during high seasons;
  • Experience with handling export documentation, VAT and incoterms;
  • C1 level of English and French;
  • B1/B2 level of Dutch for internal communication is a plus.

Working conditions

  • Between €2.800 and €3.500 depending of the level of relevant experience
  • A non-hierarchical and relaxed work environment
  • 38 hours working week, working 4 days is possible
  • Employee discounts on products
  • Company pension plan
  • 23 vacation days
  • Travel allowance
  • Weekly team outings

Salary from: €2800,-
Salary to: €3500,-

Work location

s' Gravenhage

Company description

Our client is dedicated to producing high-quality equestrian collections and accessories that blend functionality and style. The brands have gained recognition in the equestrian fashion market and are sold in numerous retailers worldwide. The company takes pride in its brand value and has a strong connection with its loyal customers.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Emma Tipper, Undutchables Denhaag
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Want to apply?

Recruiter contact

Emma Tipper
Undutchables Denhaag
T: +31(0)6-38614194



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