-
Find a Job
Search
-
Employers
Search
-
About us
Search
Undutch & Able
Customer Support Representative Export | French
s' Gravenhage, reference 2023-00607
Job description
As an experienced Export Customer Service Representative, you will be responsible for supporting and collaborating with customers and representatives/agents in the export process mainly in the UK, Japan, US and Australia. You will support the full life cycle of the sales process from the first point of contact, to invoicing, and after-sales. You will provide excellent customer support, answering queries, and resolving issues via phone and email.Alongside this you will also be responsible for:
- Handling incoming orders/order management;
- Selling and upselling to customers;
- Registering and adjusting customer data in the system;
- Providing insightful information about products;
- Managing export documentation for outside the EU region;
- Arranging transport and logistics.
Requirements
To excel in this role you must have strong communication skills, and an empathetic approach to customers. You have the ability to work accurately with a good eye for detail with strong administrative skills. You are structured, proactive and have a solution orientated mind set.Next to that you have:
- Experience in export and customer service to clients outside the EU region;
- Experience with Excel/CRM software (Microsoft Dynamics);
- Ability to work under stress during high seasons;
- Experience with handling export documentation, VAT and incoterms;
- C1 level of English and French;
- B1/B2 level of Dutch for internal communication is a plus.
Working conditions
- Between €2.800 and €3.500 depending of the level of relevant experience
- A non-hierarchical and relaxed work environment
- 38 hours working week, working 4 days is possible
- Employee discounts on products
- Company pension plan
- 23 vacation days
- Travel allowance
- Weekly team outings
Salary from: €2800,-
Salary to: €3500,-
Work location
s' GravenhageCompany description
Our client is dedicated to producing high-quality equestrian collections and accessories that blend functionality and style. The brands have gained recognition in the equestrian fashion market and are sold in numerous retailers worldwide. The company takes pride in its brand value and has a strong connection with its loyal customers.Good to know
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.Recruiter contact
Emma Tipper, Undutchables Denhaagemma@undutchables.nl
+31(0)6-38614194
Back to overview
Want to apply?
Subscribe to our Newsletter and/or Job Alert
Would you like to receive our Undutchables Newsletter? In this newsletter we will give you guidance on working in the Netherlands and working with internationals, let you know about upcoming events and share interesting articles. And do you wish to stay up to date about our latest vacancies? Subscribe now to our job alert to get the newest vacancies sent straight to your inbox.
Candidate
Customer
Become friends
