Inside Sales with business level German

Bladel, reference 2020-00216

Company description

Our client is an international player designing and manufacturing specialized machines for the corrugated industry. Their goal is to increase the productivity bar for machines and service within this sector. They do this by constantly innovating and providing quality support to their customers throughout EMEA.

Job description

In this role you will play a key commercial role within the Customer Care department. You will be responsible for extending and broadening the after sales activities in order to increase revenue and margins. You will accomplish by always driving initiatives within the department to improve processes and promote new business opportunities.

Within the Customer Service team you will be commercially responsible for the sale of Spare Part Kits, Spare Parts, Retrofits, Service Level Agreements (SLA) and Service Visits. You will work with a team of experts who can provide you with product knowledge and technical advice. You are responsible to work with the team to determine reliable solutions and you know how to convert, offer, and follow up on customer-specific offers. In addition, you will monitor the cooperation and relationship with our customers and our purchasing department in order to be able to attain 100% delivery on time.

Some of your tasks and responsibilities include:

· Analysing customer needs together with the relevant departments and converting this into an attractive offer.
· Taking a pro-active approach by focusing on reactivating “sleeping” customers.
· Acting as the department’s voice to the market and making sure to add your personal touch.
· Actively following up on offers.
· Setting up and implementing monthly commercial campaigns.
· Maintaining and developing accounts and relationships.
· Analysing customer feedback along with the relevant departments and taking action accordingly.
· Handling customer claims.
· Taking care of weekly and monthly reports.
· Providing general support to other departments.

Requirements

We are looking for an enthusiastic and commercial driven colleague who knows how to achieve results and reach objectives. You are a team player, who proactively and independently communicates with customers, issues quotes, and knows how to convert them into orders. You have strong commercial insight, have a talent for generating and following up on leads, and you are driven to score! You are a natural people person who can act as the first point of contact for our customers and you are used to working with targets.
You are also passionate about your work and value offering optimum service to your customers.

In addition you have/are:
· Bachelor’s Degree or equivalent level of experience
· Flexible, entrepreneurial and, above all, a proactive attitude.
· German and English fluency at a business level (Dutch is a big plus)
· At least 3 years of experience in B2B Sales.
· Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of Partners, senior Leaders, and subject matter experts including the ability to interact with and establish trust and credibility with all levels of the organization
· Able to multi-task and function well in a busy and fast-moving environment
· Continuously looking to improve processes and taking action to do so.
· A sound understanding of quality assurance procedures.
· Proficient in the use of Microsoft Office; Word, Excel, Outlook, PowerPoint, Visual ERP/CRM

Working conditions

The Customer Care Department is dynamically challenging and offers room for creativity, entrepreneurship and personal development. We also offer a competitive salary along with a benefits package.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Aubrey de Wilde, Undutchables Eindhoven
Back to overview

Want to apply?

Apply

Are you already registered with Undutchables?

Subscribe to our Newsletter and/or Job Alert

Would you like to receive our Undutchables Newsletter? In this newsletter we will give you guidance on working in the Netherlands or in Sweden and working with internationals, let you know about upcoming events and share interesting articles. And do you wish to stay up to date about our latest vacancies? Subscribe now to our job alert and you will receive the newest vacancies straight into your inbox.

Candidate
Customer
Indicate here what you want to receive:
I want to receive a newsletter
I want to receive a job alert