Internal Service Support

Almere, reference 2023-00529

Job description

Some of your tasks will be:
You will be responsible for all intern communication. This means you’ll take care of all operational aspects that relate to the employees and their issues, requests and compliments/complaints.
A strong communication skills, a high-level of empathy are paramount to this position.
We are looking for someone who is ready to take on a variety of responsibilities while simultaneously ensuring the employees got a service level that is simply perfect.
Trouble shooting and problem solving with employees via telephone, e-mail or website messenger
Effective use of the systems and tools available to Support Centre
Contributing to overall team performance, including support and assistance of the team;
Logging general inquiries and frequently asked questions
Being a back up for in-house projects, related to employees satisfaction and promotions

Requirements

• Excellent verbal and written communication skills in Dutch (C2)
• Computer literacy
• Able to follow procedures
• Excellent customer service skills & can turn an unhappy customer into an ambassador
• Good typing skills and able to multitask
• Ready to know the products and technology inside and out
• Quickly and thoroughly solve (customer) problems (IT related questions)
• Help on tasks that pop-up all the time & be flexible towards your colleagues

Working conditions

This is a full time and long term position with a direct contract with the company. You will be working in an informal working environment with a personal approach.
Furthermore:
• Competitive salary start from €3000 gross a month depends on your experience
• Possibility to grow
• Fun lunch together
• At least 1x a week social drinks together
• Telephone and laptop – after the trial period
• Possible to work remotely/from home
• Travel reimbursement

Work location

Almere

Company description

Our client is an online entertainment- and telecommunication company within the adult industry.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Srinarty Laa Baan, Undutchables Amsterdam
srinarty@undutchables.nl
+31(0)6-34154091