IT Customer Support | German | Undutchables
Undutch & Able

IT Customer Support | German

Utrecht, reference 2022-01006

Job description

My client is looking for a motivated IT Customer Support to serve as the primary point of contact for their German speaking customers. You will join the DACH team of 2 Support Specialists and a Customer Success Manager.

The company is looking for you if you
  • love helping people
  • are tech savvy
  • a team player and able to break down problems into actionable steps.

What you are going to do
  • You will support event companies (our customers) with their questions about the software via phone, email and Zoom
  • You will support new customers with their onboarding process
  • You will work on improving our customer support and workflows


  • C2-level German and good English communication skills, both verbally and written
  • Up to 1 year experience working with customers
  • HBO level of thinking
  • Zendesk certification, project management skills or experience in the AV rental or event industry is a plus

Working conditions

What you get
  • Competitive salary
  • A “13th month” annual performance bonus based on company results
  • 25 days of paid vacation
  • A personal budget for training purposes
  • Voluntary pension plan
  • Different sports activities and a OneFit subscription
  • A flexible and open work environment, including free lunches, office fun (Xbox and Ping Pong), legendary (karaoke) parties, fun team activities, and an informal atmosphere
  • If you have been employed for 5 years, you get a sabbatical of 4 weeks
  • An amazing office at the heart of Utrecht

Salary from: €2400,-
Salary to: €2750,-

Work location


Company description

My client is a leading software provider for professionals of the event industry. Working under the same roof in the heart of Utrecht (NL), his growing international team aims to make the lives of event rental companies across the globe as easy as can be. He is market leader in the Netherlands and now taking over the rest of the world.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Nina Pfisterer, Undutchables Utrecht
+31 628514242
Back to overview

Want to apply?

Recruiter contact

Nina Pfisterer
Undutchables Utrecht
T: +31 628514242


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