Senior IT Support - English | Undutchables

Senior IT Support - English

Amsterdam, reference 2020-00695

Company description

My client is a young, energetic company that is experiencing explosive growth on the Dutch property market. They are located at Amsterdam Amstel.

Job description

Your key responsibilities will include:

  • Act as an escalation point and initial contact for customer support requests
  • Assist with mobile device set-up, maintenance and troubleshooting
  • Assist with on-site hardware and software (tablet PCs, notebooks, smartphones and printers, predominantly Microsoft, occasionally OS, Mac environment)
  • Collaborate with network services, server operations and/or application development
  • Monitor and update incident tracking tickets, liaise with 3rd parties and vendors
  • On-call and shift work required
  • Proactively improve operational procedures, assist in design/implementation of new services
  • Deliver coaching to peers when necessary
  • Ensure quality of service delivery and provide value added customer services


Your Profile:

Please note that only candidates will be considered for this role who has minimum 5 years of work experience!

1. Experience with Windows 10, general troubleshooting, servicing
2. Office365 – OneDrive/SharePoint, Exchange Online, Teams.
3. Knowledge of networks – DHCP, DNS, Routing, VLAN, experience planning and maintaining
4. Experience setup and service network peripherals such as Printers, scanners, MFD, etc.
5. Roll-out – PXE / Autopilot or other
6. Encryption and MFA
7. Experience with mobile devices – iOS/Android for business use – MAM/MDM
8. Experience performing installations system integration, technical training for hard- and software maintenance or comparable qualification
9. Ability to multitask, work under pressure and handle interruptions while maintaining flexibility in work assignments
10. Experience in using a ticket system and remote support tools
11. Service-, customer- and team-oriented, reliable mode of operation
12. Ambitious for and taking pleasure in solving technical problems
13. Experience of dealing directly with clients
14. Willing to take continuous further training
15. C1 level of English

Working conditions

My client offers a young, fun, international environment with a family vibe. They value hard work, self-satisfaction, and happiness! Best of all, you could help shape their culture for the future. They have a multicultural environment where openness and diversity is encouraged – from new starters all the way to the CEO.

Would you like to hear more about the benefits? Please, contact me.

Recruiter contact

Judit Bolla, Undutchables Amsterdam
+31 (0)6 341 540 90
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