Order Management Coordinator | English

Pijnacker, reference 2023-01265

Job description

The Order Management Coordinator handles orders and projects that don't require technical knowledge. They work as a link between customers and different departments at the company. They manage orders for agents, customers, and potential clients in the region. They also talk to the Engineering Department if necessary. Their main duty is to take care of the order from when Sales gets it to when it's invoiced.

Key Responsibilities:

• Ensuring prompt and precise entry of orders into the client's ERP system.
• Providing order acknowledgment to Customers in accordance with Logistics delivery commitments.
• Managing Trade Compliance and Logistics to ensure proper export licensing and shipments.
• Coordinating Commercial Invoicing within established timelines.
• Overseeing the handling of Complaints and facilitating Return Material Authorization (RMAs) as needed.
• Providing effective communication with both customers and colleagues across all departments.
• Maintaining organized files and diligently recording all data.
• Managing the procurement of buy-out items and services, while meticulously verifying associated invoices.
• Engaging in ad hoc projects, including collaborative efforts within different departments such as Inside Sales.

Requirements

• 8-10 years of experience in Order Management.
• Experience with ERP system is a must!
• Good at solving problems and making decisions.
• Can stay accurate even when things are busy and see the big picture.
• Excellent command of English. Dutch, French and/or German are preferred.
• Understands technical stuff and knows about products, equipment, and costs.
• Can work on their own, stays motivated, and is a good team member.
• Can manage time well.
• Can talk to customers, all kinds of staff, and bosses.
• Knows how to use Microsoft Office well.
• Knows how to use Microsoft Dynamics (AX) software.

Working conditions

Working in a dynamic role
Fulltime position - 40 hours a week
Contract via Undutchables

Work location

Pijnacker

Company description

The company provides solutions for industrial heating application in the Energy and Chemical sector. They specialize in providing their customers great service in regards to freeze protection, environmental monitoring solutions and temperature maintenance.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Marcela Orosi, Undutchables Denhaag
marcela.orosi@undutchables.nl
+31(0)6-34557975