Order Management Coordinator - Fluent in German, Dutch… | Undutchables

Order Management Coordinator - Fluent in German, Dutch and English

Pijnacker, reference 2020-00797

Company description

The company provides solutions for industrial heating application in the Energy and Chemical sector. they specialize in providing their customers great service in regards to freeze protection, environmental monitoring solutions and temperature maintenance.

Job description

The Order Management coordinator will be responsible for coordinating and processing international and domestic sales orders. In addition, he/she will provide customer service to internal- and external customers

Activities that are included in the role are:
  • Processing of orders from customers, representatives, affiliates, and internal customers
  • The coordination and prioritizing material deliveries and documentation
  • Provide information to customers via phone and email regarding the product availability, order status, tracking information, special pricing, credits, shipping methods, incorrect shipping, customer accounts, changes/corrections, RMA.
  • Work together with various departments within the organization for Lead Times
  • Collaborate with Engineering departments and local – and international project managers
  • Maintaining a clear overview of entire order fulfillment, whilst continuously ensuring meeting the needs of the customer
  • Daily distribution and filing of invoices, including processing credit memos
  • Maintain and update all shipping dates in ERP system
  • Act as liaison for handling customer complaints

Requirements

For this role our client is looking for a candidate with the following skill-set:
  • A fluent level of English, German and Dutch
  • Finished higher education
  • Minimum of 1-2 years of experience in a similar role (Order Management, Customer Service B2B)
  • Excellent communication and administrative skills
  • Able to set priorities, even if they change over the duration of the day
  • Flexible and positive attitude
  • Experience with Order management systems (Microsoft Dynamics AX) would be considered a plus
  • Organized and being able to keep an overview
  • Team player, self starter, motivated

Working conditions

Working in a dynamic role
Fulltime position - 40 hours a week

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Chris Bielefeld, Undutchables Denhaag
chris.bielefeld@undutchables.nl
+31 (0)634154235
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