Order Management Coordinator | German | Undutchables
Undutch & Able

Order Management Coordinator | German

Pijnacker, reference 2020-01188

Job description

The Order Management Coordinator will be responsible for coordinating and processing international and local sales orders. You are in charge of the full order fulfillment cycle including maintaining the shipping dates in the system and handling customer complaints. You will provide customer service to both internal- and external customers. In that process you also cooperate with divers departments internally, such as the engineering department and project managers. You will be reporting into the Order Management Supervisor.

In this role you will be:
  • Handling and processing orders from customers, representatives, affiliates, and internal customers
  • Taking care of and coordinating material deliveries and the required documentation
  • Providing information to customers both via phone and email regarding the product availability, order status, tracking information, special pricing, credits, shipping methods, incorrect shipping, customer accounts, changes/corrections, RMA.
  • Filing and distributing invoices on a daily basis, including processing credit memos


To enjoy and be successful in this role you need to have both excellent communication and administrative skills. As the tasks may change during the day, you need to be able to set priorities, be flexible and organized in order to keep an overview. As working in a team with great team spirit gives more joy and satisfaction on a daily basis you should have a positive, energetic and motivated attitude.

Furthermore you need to have:

  • At least C1 level of German and English
  • Minimum B1 level of Dutch
  • A finished higher education
  • At least 2 years of experience in a similar role (Order Management, B2B Customer Service)
  • Experience with Order management systems (Microsoft Dynamics AX) would be considered a plus

Working conditions

Working in a dynamic role
Fulltime position - 40 hours a week

Salary from: €2400,-
Salary to: €2600,-

Company description

The company provides solutions for industrial heating application in the Energy and Chemical sector. They specialize in providing their customers great service in regards to freeze protection, environmental monitoring solutions and temperature maintenance.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Chris Bielefeld, Undutchables Denhaag
+31 (0)634154235
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Want to apply?

Recruiter contact

Chris Bielefeld
Undutchables Denhaag
E: chris.bielefeld@undutchables.nl
T: +31 (0)634154235


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