Retail Care Representative | German C1-C2 level | Undutchables

Retail Care Representative | German C1-C2 level

Helmond, reference 2020-00845

Company description

Company description
Our client located in Helmond creates innovative products and services for growing children. They are extending their leading market position, and they believe that team spirit, personal drive, and accountability can make a real difference in achieving sustainable growth. If you are looking for a dynamic young organization with an enthusiastic and international team this is your chance. Apply now!

Job description

What a day looks like!
You come in the office and the phone rings. It's a shopkeeper from Germany, who has a customer in the store with a defect in his car seat. After a good analysis what exactly is the problem, you arrange that the car seat will be picked up and arrives within 2 days at our Repair Center in Helmond. You tell the customer that he can expect the repaired car seat back within a week. Meanwhile, you get an email from a retailer who lives in South Africa and has a question about the stroller product, the coating (fabric) is not good anymore. This falls under our Lifetime Warranty and you are contacting your colleague from the Export department directly, to check how we can get new coating at the customer ASAP. Yesterday a post has been placed on Facebook, more and more people are reacting with questions and comments. You switch quickly to ensure that we respond neatly within an hour. Next you will work with small retailers and large European strategic partners, this will keep the job dynamic and full of joy!

As a Retail Care Representative, you ensure an excellent service, you amaze the customers and exceed their expectations. You make customers happy!
You will be the first point of contact between the company and the customer. Therefore, your tasks will be:
· Answer questions and complaints via telephone, live chats, e-mail and Social Media with customized solutions in line with the companies Service Promise.
· Be able to estimate and decide when a question, comment or complaint should be treated online or better offline
· Work with Sales Force, ERP and CRM systems to answer all questions, register and plan follow up activities
· Propose improvements in response to customer questions
· Recognize opportunities that can lead to improvement of our processes
· Register improvements through internal systems. In this way you make our products every day a little bit better for our customers


· Excellent command of German & English (C1-C2) level, Dutch is a pre
· Bachelor’s degree or 3 years relevant work experience (Hospitality preferably)
· Excellent communication and problem-solving skills
· Strong empathic ability
· Flexibility
· 40 hours per week

Working conditions

Our client offers:
A competitive salary + 13th month + bonus (based on experience & targets), 25 vacation days, pension schema, travel compensation and discounts in products. An international and friendly atmosphere, space for new initiatives and ideas and personal development opportunities.

Flexibility of working from home 2 days a week during the current situation.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Jazmin Spronk, Undutchables Eindhoven
+31 (0)634154232
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