Sales Operations Specialist - Native level of German

Amsterdam, reference 2019-06213

Company description

Our client, an American owned company, is operating in the electronic component redistribution market and they are located in the heart of Amsterdam.

Job description

Are you a passionate and enthusiastic person committed to excellent customer service? Are you goal oriented with strong communication skills and attention to detail? Would you like to work in 18th century building on Herengracht in the city center of Amsterdam? Then you might be our next Sales Operations Specialist!

Key Responsibilities
· Provide professional administrative support to the Accounts Manager team
· Enter and modify sales-related data (i.e. ordering processing, customer backlog, expedites and cancellations) into our company’s internal information system.
· Administrate return requests and working with the warehouse and accounting to address incorrect shipments and billings.
· Partner daily with the Warehouse Department to ensure timely deliveries
· Partners with internal resources (e.g., Account Managers, Supply Chain Team and Quality team)
· Answers customer inquiries as quickly and efficiently as possible ensuring that set KPIs are hit
· Building a positive relationship with the assigned customers
· Perform other duties as required/assigned by Account Manager
· Communicate and suggest new ideas to Project Manager to help improve the current operational processes


Required Knowledge, Skills, and Abilities
· Fluent in English, fluent in German is considered an advantage
· At least one year of previous customer service and office experience
· Ability to work with Microsoft (MS) Office, with focus on demonstrated working knowledge of MS Excel
· Ability to work well in time-sensitive situations where customer satisfaction is the ultimate goal
· Ability to apply creative problem-solving techniques to situations using sound business judgment
· Excellent verbal and written communication skills
· Ability to multi-task in an effective, timely and professional manner
· Proven ability to apply attention to detail, role-related accuracy and task follow-through

Working conditions

This is a fulltime role (40 hours/week) and the company offers a direct contract.

Starting date is ASAP.

Salary indication (based on experience): gross € 2500-3000

Recruiter contact

Judit Bolla, Undutchables Amsterdam
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