Service Delivery Manager | German | Undutchables
Undutch & Able

Service Delivery Manager | German

Amsterdam, reference 2022-00599

Job description

  • You will manage the performance of the After Sales Operation mainly in the German region.
  • Provide technical and service support to end customers.
  • In charge of the efficient processing of transactions, including the Beyond Economic Return (BER) process.
  • Maintain optimal stock levels of spare parts at managed local operations to ensure that they can complete repairs.
  • Identify local customer care requirements
  • co-ordinate local implementation of warranty terms and service levels
  • coordinate the implementation of the process related procedures with the ASPs
  • Make decisions about service-related local customer credit requests
  • Support Customer Evaluation Process

Requirements

  • BA Degree in Business Administration or similar
  • Business proficiency in German and English.
  • Service and customer-oriented
  • Excellent communication skills (both written and verbal)
  • Proven 2 years’ experience in IT is an advantage
  • Good team spirit and business goals’ oriented
  • Technically proficient; knowledge is a clear advantage; basic knowledge of PC hardware; good knowledge of Windows

Working conditions

  • This is a full time (40 hours/week), long-term position, with a direct contract with the company.
  • Salary is 40,000 gross per year with an addition of 8% holiday allowance.
  • Working days are from Monday until Friday
  • Starting date is ASAP

Salary from: €3000,-
Salary to: €3333,-

Work location

Amsterdam

Company description

Our client is a global consumer technology company. Their HQ is in California. Their office in the Netherlands is located in Amsterdam Southeast.

Recruiter contact

Sophia de Flammineis, Undutchables Amsterdam
sophia.deflammineis@undutchables.nl
+31 634154090
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Want to apply?

Recruiter contact

Sophia de Flammineis
Undutchables Amsterdam
E: sophia.deflammineis@undutchables.nl
T: +31 634154090

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