Service Desk Analyst | English | Undutchables
Undutch & Able

Service Desk Analyst | English

Amersfoort, reference 2022-00839

Job description

Our client is growing, and therefore their IT team needs to grow as well - after all, IT is the backbone of any successful company. They are looking for a communicative, friendly and troubleshooting expert to join their Service Desk team. As a Service Desk Analyst, you would be responsible for the technical support (PC, software, telecom) and the required administration for their team members in Europe (around 1.100 people!).
Here are your key responsibilities:

  • Provide 1st line IT support for all European staff
  • Maintain asset and ticket administration
  • Provide technical PC, software, and telecom support
  • Deploy, maintain, and support company desktop computers, laptops, (mobile) telephones and other network attached devices
  • Perform printer maintenance and user account management
  • Provide user training
  • Develop and maintain manuals and documentation


To be successful in this role, you should have relevant IT work experience and the drive to continue learning. Here are some hard requirements:

  • Associates/MBO education level, preferably in IT
  • 1 + year working experience in an IT Support role
  • Fluency in English, both written and spoken
  • Experience with mobile device support and platforms such as IOS and Android
  • Knowledge of Active Directory, Microsoft Office 365, Windows 10, Outlook, MS- Teams and Azure
  • Strong knowledge in ITIL processes

Working conditions

While working for this organization, you would receive extraordinary secondary benefits, including health insurance compensation, 27 holiday days and an NS business card to travel (travel reimbursement based on kilometers is also possible). Next to this, they offer opportunities for personal development and education, as well as teambuilding, volunteering and fitness activities.

All in all, a great opportunity within a fantastic employer! Don't miss out, apply today!

Salary from: €2500,-
Salary to: €3500,-

Work location


Company description

Our client is a family owned and international organization producing medical devices. Their values place the patient above all else, which creates an environment that encourages compassionate and moral business. They currently have more than 3.000 employees worldwide who have the opportunity to work in an intercultural environment, where diversity is welcomed and valued. They strive to make decisions that are right for the customer, community and environment, and currently they are looking for an IT Service Desk Analyst to assist their employees and help drive their mission.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Kelsey Persch, Undutchables Utrecht
+31(0)6 34154093
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Want to apply?

Recruiter contact

Kelsey Persch
Undutchables Utrecht
T: +31(0)6 34154093


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