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Undutch & Able
Service Manager
Leerdam, reference 2023-00281
Job description
In this role you will lead a team of Field Service Engineers, Commercial Service and Dispatch as well as developing a culture of exceeding customerexpectations, outstanding customer service, thus accelerating the growth of printer placements and service revenues.
For this role you need to be a natural people leader, able to drive high-performance for our customers. You will deliver continuous improvement and innovations in our processes and service propositions. Your want to achieve results quickly, strengthen teams and deliver profitability.
Your responsibilities include:
- People and performance of the service team and dispatch in The Netherlands
- Financial and customer related targets
- Constantly work to build the best team, through use of all available Company tools and effective resourcing of talent
- Handle cases and coordinate solutions for critical issues with customers, distributors/OEM partners, sales, service and project management
- Define and roll out initiatives for service growth
Requirements
- Educated to Degree level or qualified by experience
- Master’s in Business would be desirable
- Fluent in English (C1/C2) and Dutch (B2/C1/C2)
- Experienced in creating and implementing commercial and operational / service strategy, 3 to 5 years, demonstrating a history of business growth
- Significant experience of working within a senior field service management, technical management, or operational management role, preferably as a senior Manager or Director
- Proactive and strategic problem solver who first understands business and associate needs and is then keen to bring forward and test new insights and industry-leading practices
- Must have well developed executive presence; ability to lead and run project teams with a range of experience and skills and engage at the highest executive level within the company
- Team Player – relationship savvy people who intentionally make connections with both internal partners and external contacts.
- Leadership - create commitment and trust through strong work ethic and customer focus
- Excellent listening skills and ability to understand and interpret business needs to define communication requirements for a variety of audiences
Working conditions
We offer a competitive salary depending on experience. This concerns a full-time role and an indefinite contract from the start.Salary from: €6900,-
Salary to: €7000,-
Work location
LeerdamCompany description
This international company provides in product identification solutions.Good to know
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.Recruiter contact
Lynn Braat, Undutchables Utrechtlynn.braat@undutchables.nl
+31(0)618527415
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