System Engineer (IT Support) | Undutchables
Undutch & Able

System Engineer (IT Support)

Amsterdam, reference 2023-00107

Job description

What will you do?

  • You will deliver top-notch technical services for on-site / remote day-to-day support work, system integration work, in conjunction with colleagues and/or outside engineers, via phone, email, online tickets, and in-person.
  • You will work very close with the system engineers who are based in the UK and in Germany
  • You will involve performing IT support tasks like ticket logging, network, server, desktop, laptop, and other associated device technical support, and responding to monitoring system warnings.
  • You will provide support for both small and large, multi-branch clients.
  • You will provide accurate and prompt diagnosis and correction of system faults, acting pro-actively to ensure prompt resolution of support cases and the highest levels of customer satisfaction.
  • You will provide system integration, office relocation services for clients and the internal system, as well as systems installation and configuration.
  • You will provide first and second technical support for the clients both onsite and offsite.
  • There is no office in the Netherlands yet. You will be mainly working from home and onsite at the client's office(s). It's a hybrid position (average 50%, however depending on the client's need). This will be discussed.

Requirements

Who are you?

  • Previous technical support experience in IT infrastructure industry (3+ years)
  • Working experience with international companies in the Netherlands
  • Excellent English speaking and writing skills
  • Administration experience with Windows services: AD, GPO, Printer, Shared folders
  • Able to demonstrate understanding of good operating system knowledge: Windows 10, iOS, Android
  • Able to demonstrate understanding of basic knowledge of networking (LAN, WAN or Wi-Fi)
  • Ability to demonstrate basic knowledge of Windows Server 2016/2019/2022
  • Ability to prioritize and manage own workload
  • Highly proficient in Microsoft Office products (Outlook, Word, Excel, Power Point) • Excellent communication skills with clients, end users, vendors, third parties
  • You live in Amsterdam (region)
  • Candidates who are living abroad will not be considered
Desirable skills/ qualifications:
  • IT related degree
  • Able to demonstrate good knowledge of: Windows Server 2016/2019/2022, Microsoft 365 and other cloud services, LAN/Wi-Fi/WAN network support/troubleshooting
  • Able to demonstrate basic knowledge of: VMware, Hyper-V
  • Ability to manage relationships with tact and diplomacy
  • Ability to interpret and process large, complex information
  • Documentation skill (Technical document, Customer report)
  • Excellent writing skills, including the ability to write accurate and easy to read copy for a range
  • of audience
  • Knowledge of Dutch

Working conditions

This is a long term position and full time position (37,5 hours per week from Monday until Friday)
The start date is ASAP
The first contract will be one year
The salary is between € 40K - € 50K (incl. 8% holiday money) - all depending on experience and education.

Salary from: €3000,-
Salary to: €3800,-

Work location

Amsterdam

Company description

Our client is an international internet service provider company. Our client offers network services, cloud computing, WAN services to system integration services.
The Headquarter is based in Asia and has offices in the USA and Europe.
They have multiple clients who are based in Europe and the Dutch market is expanding, therefore they are looking for an additional team member who will be based in the Netherlands.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Sie Wai Tsang, Undutchables Amsterdam
siewai.tsang@undutchables.nl
+31(0)6-34154083
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Want to apply?

Recruiter contact

Sie Wai Tsang
Undutchables Amsterdam
E: siewai.tsang@undutchables.nl
T: +31(0)6-34154083

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