Team Leader Customer Service | German

Ter Apel, reference 2023-01813

Job description

As a Customer Service Team Leader, you'll spearhead a small yet scalable team, fostering continual development in our customer service approach. Your primary focus will involve overseeing daily order processing, customer inquiries, and requests, ensuring seamless operations and satisfaction. Additionally, you will liaise with B2B clients, collaborating closely with the Junior E-commerce Manager and Product Management.Key Responsibilities:
  • Lead and support the ongoing development of our customer service team
  • Facilitate the daily processing of orders and customer queries
  • Prepare complaint evaluations and final customer service operation reports
  • Act as the primary contact for our distributors and B2B clients
  • Collaborate closely with the Junior E-commerce Manager and Product Management
  • Conduct regular team evaluations and serve as the primary contact for team concerns
  • Manage debtor accounts, handling written and phone communications with debtors


  • Excellent written and spoken German and English (Dutch is advantageous)
  • Completed studies, commercial training, or equivalent qualification
  • Proven professional experience in direct customer interaction
  • Entrepreneurial mindset with a customer-oriented approach
  • Independent and structured work ethic
  • Desired experience in staff management
  • Proficient in common IT applications
  • Ability to swiftly analyze problems, devise solutions, and ensure customer-friendly interactions
  • Friendly and reliable customer contact management
  • Openness and enthusiasm to acquire specialized product knowledge
  • You have valid working permit

Working conditions

  • Stimulating, challenging, and diverse work in a rapidly expanding company with a European footprint, featuring flat hierarchies and swift decision-making processes
  • Full-time employment (40 hours) with regular working hours (Monday to Friday, 8 am to 5 pm)
  • A nurturing corporate culture with an open-door policy and appreciative interactions
  • Benefits such as fresh fruits and regular company events

Salary from: €2400,-
Salary to: €2800,-

Work location

Ter Apel

Company description

Our client rapidly growing company specializing in e-commerce and with stores in Denmark, Germany, Poland; and it is one of the leading suppliers of LED lighting in the agricultural sector.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Luiz Neto, Utrecht
[email protected]
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Recruiter contact

Luiz Neto
E: [email protected]
T: +31(0)6-43140539


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