Team Manager Customer Success | Benelux | Undutchables
Undutch & Able

Team Manager Customer Success | Benelux

Amsterdam, reference 2022-01304

Job description

As the Team Manager of Customer Success Benelux, you represent the team to internal & external stakeholders. You will lead a team of 6 Customer Success Representatives and will report to the Regional Manager of Region West. Within the company, the Customer Success Representative's responsibilities are to handle a portfolio of clients. Onboarding/training/follow up/development of a relationship with the clients and identifying opportunities for up-selling, cross-sell, and delivering on it.

As a Team Manager, you will:
  • Nurture a team culture of proactive communication, efficiency and problem-solving
  • Inspire team members to constantly improve processes, client relationships and work delivery
  • Motivate team members to participate in a collaborative environment;
  • Strengthen and develop the team members with a training plan to provide development, growth and clear expectations
  • Manage reporting of regional KPI’s for CSR Team and you drive improvements and propose corrective actions.
As point of contact for Customer Success for the Benelux region, you will:
  • Be responsible and accountable for the management of your region’s customer portfolios in terms of Customer Experience, Adoption, Retention & Revenue growth
  • Manage your regional stakeholders and Sales/sales partners
  • Ensure a clear internal feedback loop of customer feedback towards the rest of the organization
  • Use data insights to support planning and strategy for the Customer Success Representative Team

Requirements

  • At least 2 years of management experience in an international environment and 3 years of proven success within a BtoB Customer Success organization
  • You are fluent in Dutch and English
  • You are comfortable working with sales targets and churn targets, you thrive for team success above individual achievement
  • You know how to get your point across, you are able to handle multiple stakeholders and are prepared to stand your ground to get things done the right way
  • You value other peoples’ expertise, opinion and input and know how to work professionally as part of a team
  • Analytical and critical thinking to align decisions with company/team strategy
  • You are able to effectively manage multiple projects and deadlines under pressure while keeping a focus on your main priorities

Working conditions

  • Full time position (40 hours) with remote work possibilities up to 3 days per week
  • An adventure in the SaaS and supply chain / transport market
  • A company culture and team that likes to work hard and play hard. They like to have fun and value a positive environment
  • 25 annual leave days (with an option to buy up to 10 days)
  • Health insurance discounts
  • Pension scheme
  • Working from home up to 3 days per week
  • On top of the salary: commission plan

Salary from: €3400,-
Salary to: €4100,-

Work location

Amsterdam

Company description

Our client is an international company that uses state-of-the-art SaaS technology to optimise supply chain efficiency.

Recruiter contact

Heleen Hermans, Undutchables Amsterdam
heleen.hermans@undutchables.nl
+31(0)6 34154087
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Want to apply?

Recruiter contact

Heleen Hermans
Undutchables Amsterdam
E: heleen.hermans@undutchables.nl
T: +31(0)6 34154087

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