Technical Customer Service Assistant | French | Undutchables
Undutch & Able

Technical Customer Service Assistant | French

AMSTERDAM, reference 2022-00499

Job description

For our client we are looking for a Technical Customer Service Assistant French speaker. In this role you will report the Deputy Customer Service Manager. The mission of the Technical Customer Service Assistant is to deliver a very high-quality service to customers and prospects by identifying, meeting, and exceeding their expectations at each interaction.

Main tasks:
  • Answering inquiries via phone and mail
  • Assisting our B2B and B2C customers with products and online tools
  • Respond to level 1 technical questions from B2B and B2C customers
  • Escalating issue to the second line support team
  • Report to managers

Requirements

  • Minimum 1 year Customer service experience in technical support role in digital environment
  • Business level French (C2/C1 level) and excellent command in English
  • Bachelor’s degree
  • Excellent interpersonal skills and a good team spirit
  • Good level/knowledge in digital technologies – applications & innovations
  • Trouble shooting skills
  • Basic computer science and operating systems knowledge is an advantage

Working conditions

Full-time position
Benefits: Compensation for travel, medical and lunch expenses & possibility for remote working

Salary from: €0,-
Salary to: €0,-

Work location

AMSTERDAM

Company description

Our client is educational assessment and research company. The assessment tools are internationally recognized in the world of Education and Business. The headquarters is based in Amsterdam.

Recruiter contact

Heleen Hermans, Undutchables Amsterdam
heleen.hermans@undutchables.nl
+31(0)6 34154087
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Want to apply?

Recruiter contact

Heleen Hermans
Undutchables Amsterdam
E: heleen.hermans@undutchables.nl
T: +31(0)6 34154087

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