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Technical Customer Support Representative
Houten, reference 2024-01540
Job description
As a Technical Customer Support Officer, you will engage with multiple departments, including Service, Operations, Production, Product Management, and Sales. The role encompasses both technical (30%) and administrative (70%) duties.A TYPICAL DAY INVOLVES:
- Providing phone support to international customers with questions about client's equipment.
- Processing orders through various customer dashboards.
- Responding to customer emails.
- Managing all operational tasks within the system.
- Executing minor repairs on electronic equipment, such as component replacement, utilizing diagnostic tools, and employing critical thinking.
Requirements
- A strong technical background is essential. For instance, have you worked on a technical helpdesk, do you know how to build a computer, or do you enjoy repairing your motor vehicle as a hobby?
- Fluency in English is required, and Dutch is a pre.
- Experience in the automotive or electronics industry is advantageous.
- An open and entrepreneurial mindset with a proactive approach to improvements.
- A strong work ethic, with the ability to perform well under pressure, manage multiple tasks, and take initiative both individually and as part of a team.
Working conditions
- 25 vacation days and an 8% holiday allowance.
- Annual bonus contingent on company and personal KPIs.
- Reimbursement for commuting expenses.
- Annual travel insurance covering family members.
- Comprehensive insurance package, including coverage for illness, WGA gap, and WIA excess.
- Pension plan.
- Subsidized health club memberships.
- Opportunities for training and professional development.
Salary from: €3500,-
Salary to: €4500,-
Work location
HoutenCompany description
Our client is an international company in the automotive industry.Good to know
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.Recruiter contact
Büşra Korkmaz - Van de Kleut, Utrecht[email protected]
+31(0)6-43253728
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