Technical Service Engineer - French | Undutchables

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Undutch & Able

Technical Service Engineer - French

Amsterdam, reference 2021-00419

Job description

What will you do?

You are responsible for providing technical support and services, managing customer relationship and service quality, transitioning and on-boarding new customers and solutions, leading technical investigations, and driving solution and technology adoption.


Your responsibilities:
  • Provide remote support
  • Receive and respond to telephone calls and emails from end users;
  • Promptly report customer complaints per the requirements & troubleshoots system problems; including configuring and coordinating with vendors or hospital staff (nursing, doctors maintenance, IT and biomedical) on the support of all component items including such items as cables, routers, access points, bridges, and switches;
  • Initiate repair/replacement of failed and/or defective products;
  • Performs repairs on customer returned products
  • Perform periodic Functional Verification, upgrades and unscheduled service calls as needed;
  • Provide technical support to internal Sales Representative during pre-sales activities;
  • Assist customers & identify potential Customer training issues and propose solutions;
  • Follow-up to ensure closure of product and training issues to ensure overall customer satisfaction is achieved;
  • Convey information from the field regarding product suggestions, improvements and enhancements to Product Marketing;
  • Implement service sales strategies;
  • Monitor technical support process and procedures. Initiate changes to optimize the process;
  • Be able to work with and be knowledgeable of biohazard products and procedures;
  • Manage and triage escalations for key customers to ensure proper and timely resolution
  • Advocate for customers by identifying improvement opportunities in services and products quality and performance
  • Performs other duties or special projects as requested;

Requirements

Who are you?

  • A Bachelor’s of Science in engineering or biomedical degree is desired. Or equivalent related clinical or technical experience in lieu of a BS degree
  • Experience in the medical and hospital industry preferably
  • Direct Technical experience, ability to communicate with all areas of healthcare industry;
  • Knowledge of the hospital environment and key personnel within medical care areas;
  • Intermediate skills in Microsoft Windows, VMware, and Linux operating systems;
  • Must be a self-starter, a "hands-on" individual who enjoys challenge and is and dedicated to getting the job done with minimal support and direction;
  • Fluency in English and French. Must have excellent verbal and written communication skills;
  • Strong results orientation, positive "can do" attitude, and a sense of urgency to get things done;
  • Must have flexibility in reacting to new situations and adaptability for working in a new environment;
  • Ability to work effectively with cross functional teams;
  • Strengths in organization and working individually and within Team environments;
  • Field Experience in implementing/troubleshooting medical equipment into the hospital environment;
Preferred Qualifications:
  • Call center experience with a global service provider of manufactured products;
  • Prior experience in the Biomedical and/or Field Service;
  • Experience in Medical devices industry preferred;
  • Experience in regulated industry;



Working conditions

  • Start: ASAP
  • The salary is market conform, it's negotiable. All depending on education and work experience.
  • This is a long term position, full time - 40 hours per week.
  • 1 year renewable contract
  • Working hours: Monday - Friday 9:00 - 18:00 hours (It's mandatory to work in the office)
  • Candidates must live in Amsterdam region.

Salary from: €0,-
Salary to: €0,-

Work location

Amsterdam

Company description

Our client is an international company which is specialized in medical devices. Our client develop innovative technologies and the office in the Netherlands is growing extremely fast.

Recruiter contact

Sie Wai Tsang, Undutchables Amsterdam
siewai.tsang@undutchables.nl
+31(0)6-34154083
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Want to apply?

Recruiter contact

Sie Wai Tsang
Undutchables Amsterdam
E: siewai.tsang@undutchables.nl
T: +31(0)6-34154083

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