Technical Support Employee French Speaking

Haarlem, reference 2022-00270

Job description

***Excellent command of French, Good command Dutch and English is required for this job.

Your job is to provide information to customers via phone, email and chat regarding technical specifications of products, alternatives and delivery details.

Duties and Responsibilities.

-Provide customers with information about products
-Answering technical questions
-Looking for alternatives in case of back orders, discontinued items and products that are not in our client’s assortment
- Processing requests
- Supporting the Internal Sales team
-Looking up correct article numbers in case of ambiguities on PO
-advise and train Customer Service and Sales in product search and basic product knowledge
-Look up certificates and send them to customers
-Perform E-commerce advocacy activities for Benelux
-Other administrative and supportive tasks.

Requirements

Requirements
-Excellent command of French, Good command Dutch and English both in word and writing
- Preference for a technical education background
- Minimum 3 years of experience in a similar function
- SAP, CRM, Excel knowledge
- Affinity with technology
- Customer friendliness and strong communication skills (both verbal and written)
- Patience
- Clear and straightforward communication
- Problem solving
- Creativity & resourcefulness
- Attentiveness/accuracy
- Empathy
- Able to 'read' customers
- Stress resistant
- Dealing with unexpected situations> Being able to change gear quickly
- Willingness to learn and take on challenges

Working conditions

Direct contract with the hiring company
Monday through Friday from 9:00 am - 5:30 pm.
Full time (open to consider part time min 32 hours per week)
One forced free day per month (ATV)
Salary between €2600-2900 gross per month based on full time.

Work location

Haarlem

Recruiter contact

Irina van Halen, Undutchables Amsterdam
irina.vanhalen@undutchables.nl
+31(0)634154086