Technical Support Specialist | German | Undutchables
Undutch & Able

Technical Support Specialist | German

Amsterdam, reference 2022-01057

Job description

We are looking for a full time Technical Support Specialist | German with passion for technology.

You will be responsible
  • Provide product information and effective technical and administration support through multiple channels
  • Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction and swift resolution at the core of every decision and behavior
  • Pro-actively manage customer expectations
  • Constantly update our CRM system with all relevant information collected during customer service activities
  • Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.

Requirements

  • You already have successful experience in a similar role
  • You are fluent in German and in English. Any additional language skills you have, will always catch our attention even more
  • Currently in the Netherlands
  • Good interpersonal and customer service skills
  • Eager to learn new products and technologies and utilize your knowledge in a practical way
  • Ability to be both proactive and reactive, and remain detail-oriented even under pressure
  • Ability to follow standard processes and practices within set service levels
  • You are a team player
  • Previous experience with CRM systems is an advantage.

Working conditions

  • Full time position (40 hours) with remote work possibilities up to 3 days per week
  • An adventure in the SaaS and supply chain / transport market
  • A company culture and team that likes to work hard and play hard. They like to have fun and value a positive environment
  • 25 annual leave days (with an option to buy up to 10 days)
  • Health insurance discounts
  • Pension scheme
  • On top of the salary: commission based on regional results & personal contribution

Salary from: €2300,-
Salary to: €2400,-

Work location

Amsterdam

Company description

Our client is an international company that uses state-of-the-art SaaS technology to optimise supply chain efficiency.

Recruiter contact

Heleen Hermans, Undutchables Amsterdam
heleen.hermans@undutchables.nl
+31(0)6 34154087
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Want to apply?

Recruiter contact

Heleen Hermans
Undutchables Amsterdam
E: heleen.hermans@undutchables.nl
T: +31(0)6 34154087

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