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Undutch & Able
Technical Support Specialist German Speaking / Bicycle Industry
Amsterdam, reference 2023-00813
Job description
The Technical Support Specialists provide frontline support to retail customers who have technical queries relating to products, and help them get the right solutions quickly, and achieve a customer experience that drives loyalty and excitement towards the brand.- Understanding and aligning around our client's vision and goals for a great customer experience
- Working with retail clients as well as consumers to understand their technical queries via telephone, email or online chat, to understand challenges or questions around the use, functionality and performance of our client's products, and working with them to find the right solution and get them back on the road and happy with our products.
- Ensuring technical queries and are recorded in a way that helps the business gain insight from patterns and trends that inform focus areas for our education teams (e.g. common questions and training items), feedback and insights for product development, and content and improvements for our customer help center (e.g. how improve self-help initiatives and content)
- Driving collaboration within the team and with other teams, to ensure the best customer experience, and contributing to improvements across guidelines, routines, and ways of working that are effective but agile and optimized around improvement.
Requirements
- Fluency in German and English is required, fluency in French is advantageous
- To be successful in this role, you’d need at least 2 years’ experience helping customers in a frontline technical service role, with a proven track record of helping clients understand and solve technical queries relating to bike components or similar
- Strong written and verbal communication skills, care and urgency around helping customers and building a great brand, and attention to detail in understanding customer queries and processing claims
- Exposure to working with a query ticketing system like Zendesk
- Occasional (Once a month) travel to our client's other facility in the Netherlands.
Working conditions
Starting day: ASAPOffice is located in Amsterdam
Hybrid working (a couple of days from home are possible)
Great international environment
Growth possibilities
Salary from: €3000,-
Salary to: €4000,-
Work location
AmsterdamCompany description
Our client is an international company in the electric bike technology sectorGood to know
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.Recruiter contact
Irina van Halen, Undutchables Amsterdamirina.vanhalen@undutchables.nl
+31(0)6-34154086
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Want to apply?
Recruiter contact
Undutchables Amsterdam
E: irina.vanhalen@undutchables.nl
T: +31(0)6-34154086
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